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Intuit

Retail Concierge - TurboTax

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Type:
Hourly
Rate:
Range $29.20 - $34.40
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Work Schedule

Standard Hours
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Benefits

competitive pay
performance bonuses
Equity rewards
Health Insurance
Paid Time Off
Employee Discounts
retirement plans

Job Description

Intuit is a leading global technology company renowned for creating innovative financial software solutions that empower consumers, small businesses, and accounting professionals to manage their finances and tax obligations seamlessly. With a steadfast commitment to customer-centric service, Intuit continually drives innovation to simplify complex financial processes. Recently, Intuit has expanded its revolutionary approach by launching customer-focused TurboTax retail locations across the United States. These new TurboTax retail spots are designed to provide a superior, personalized experience, guiding customers directly at the point of interaction with knowledgeable, friendly in-person concierges dedicated to delivering expert advice and solutions tailored to individual tax... Show More

Job Requirements

  • Three or more years of experience in sales, customer service, or related roles
  • high school diploma or GED
  • strong communication and interpersonal skills
  • ability to build rapport quickly and earn customer trust
  • motivation to exceed sales goals
  • flexibility and adaptability in a dynamic environment
  • availability for seasonal work

Job Qualifications

  • Three or more years of experience in a relevant field such as sales or customer service
  • proven track record of solving customer problems through effective communication
  • high school diploma or GED
  • experience in a sales environment desired
  • proven experience as a trusted guide in customer-facing roles
  • proactive and knowledgeable with strong rapport-building skills
  • passion for consultative selling with motivation to exceed goals
  • entrepreneurial spirit and comfort with dynamic, evolving environments
  • natural ability to steer conversations to successful resolutions
  • willingness to learn about tax products and services

Job Duties

  • Greet customers as they enter the store
  • be a perceptive guide by proactively identifying customer needs and building trust
  • drive decisions through expert and personalized consultations on the TurboTax experience
  • help customers navigate the entire decision-making process and transition to a tax professional when needed
  • proactively follow up with potential customers providing ongoing support and guidance
  • participate as a program pioneer by providing critical feedback to shape the program's future

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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