Retail Assistant Store Manager-PORTER RANCH SHOPPING CENTER
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Parental leave
employee discount
Job Description
Bath & Body Works is a leading specialty retailer renowned for its wide range of fragranced products including body care, home scents, and personal accessories. Established as a prominent player in the retail industry, Bath & Body Works focuses on delivering exceptional customer experiences through innovative products and a welcoming store environment. The company is deeply committed to fostering a culture of inclusion and belonging among its associates, promoting diversity, and engaging in sustainable practices to make positive impacts on both communities and the environment. Bath & Body Works is known for its vibrant and fun store atmosphere, complemented by... Show More
Job Requirements
- High school diploma, GED certificate, or relevant work experience
- availability to work peak retail hours including evenings, weekends, and holidays
- ability to stand, walk, reach, bend, kneel, and lift products consistently up to 10 pounds and up to 50 pounds occasionally
- strong leadership and communication skills
- ability to manage and motivate a team
- commitment to delivering exceptional customer service
- adherence to company policies, values, and safety standards
Job Qualifications
- Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
- prior experience in a manager role, preferably in a retail setting
- thrives in a customer-first based retail environment
- ability to foster a customer-focused selling culture
- effective communication skills, being open to feedback, and the ability to adapt quickly
- ability to provide in the moment coaching to associates
- ability to de-escalate store and customer situations effectively
- must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
Job Duties
- Attract, hire, develop, inspire, and retain top talent
- set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
- responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
- partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
- implement and sustain floorset direction to optimize the business and bring the product story to life
- perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
- set the direction and goals for the day/shift when associates arrive for work
- provide individual and team performance feedback and recommendations to managers
- meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in our values and elevated product knowledge
- create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
- train, coach, reward, and motivate associates to improve selling and the customer experience
- reinforce selling expectations, performance, results, and accountability with all associates
- provide a safe, clean, and engaging experience by adhering to all safety standards and expectations
- maintain our values, policies, and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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