Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
Earn complimentary tickets for your friends and family
Discounts on food and merchandise
Special events for employees
Building lifelong friendships
Resume building workshops
growth opportunities
wellness programs
Job Description
Universal Studios Hollywood is a premier theme park and working movie studio located in Los Angeles, California. It offers guests a unique entertainment experience that combines thrilling attractions, behind-the-scenes studio tours, and immersive shows based on some of the most popular films and television programs. As part of NBCUniversal, the park upholds a commitment to creativity, innovation, and guest satisfaction. The environment is dynamic and fast-paced, requiring a collaborative spirit among its diverse team members. The park seeks to deliver memorable moments for visitors of all ages while fostering career growth and a supportive workplace culture for its employees.
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Job Requirements
- Must be able to walk or stand for extended periods of time
- Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
- Must be available to work at least 4 days per week throughout peak seasons to include a rotation of mornings, evenings, weekends, and holidays
- Must be able to work outdoors in various weather conditions
- Must maintain composure during difficult guest interactions
- Ability to identify and resolve conflicts professionally
- Must adhere to all safety policies and department standards
- Must be reliable and punctual
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in custodial or janitorial services preferred
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong communication and customer service skills
- Basic knowledge of cleaning products and safety procedures
- Ability to stand and walk for extended periods
- Ability to lift and move up to 25 pounds safely
- Commitment to maintaining high cleanliness and sanitation standards
- Ability to follow instructions carefully and adhere to company policies
- Ability to handle guest interactions with professionalism and courtesy
Job Duties
- Pick up mops, hand squeegee, towels, spray bottle, and cart
- Distribute mops to all restroom locations
- Check and stock storage closet and restroom stalls and dispensers
- Maintain cleanliness and quality of restrooms including wiping mirrors and countertops, cleaning overflowing toilets, emptying trashcans, spraying air freshener, sweeping and mopping floors
- Maintain organization and stock of toiletries in the restrooms
- Keep towels, toilet paper, seat covers, and soap dispensers filled
- Report any maintenance concerns
- Empty modest containers in each restroom stall and replace with new bags
- Remove any graffiti from walls and bathroom stalls
- Assist with sweeping in transition from restroom to restroom if needed
- Pick up mops from each restroom location, restock, empty trash, collect and replace department specific paperwork
- Promote and provide extraordinary guest service for both internal and external guests
- Answer questions and offer information in a courteous manner
- Seek to provide assistance to guests where appropriate
- Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the park upheld
- Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols
- Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere
- Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions
- Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages
- Perform other duties as assigned, such as sweeping areas of the park, emptying trashcans, detailing etc.
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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