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Pluckers Wing Bar logo

Restaurant Support Specialist

Austin, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $85,000.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Paid parental leave
Free Meals
discount programs
company outings

Job Description

Pluckers Wing Bar is a well-established restaurant chain based in Texas, renowned for its vibrant, casual dining experience centered around chicken wings and a welcoming atmosphere. With over 30 locations, Pluckers has not only captured the hearts of many wing enthusiasts but has also been recognized repeatedly as a top workplace, being named Best Restaurant to Work For four times and ranking in the Top 25 Businesses Overall to Work For by the Austin Business Journal. As the company continues its aggressive growth plans within Texas and across the United States, it remains deeply committed to delivering excellent food, service,... Show More

Job Requirements

  • Restaurant operations experience of 3+ years
  • Experience programming or configuring a POS system
  • Ability to manage third-party restaurant platforms
  • Strong communication skills
  • Willingness to travel
  • Technical proficiency with major POS platforms
  • Direct and decisive communication style
  • Operational discipline with documentation and process adherence

Job Qualifications

  • 3+ years in restaurant operations, restaurant management, or restaurant technology
  • Direct experience programming or configuring a POS system such as Toast, Aloha, Micros, or Square
  • Experience managing third-party restaurant platforms
  • Strong written and verbal communication skills
  • Ability to present to ownership and department heads
  • Willingness to travel to restaurant locations
  • Multi-unit restaurant experience preferred
  • Toast POS experience preferred
  • Experience building or managing a structured change or release process preferred
  • Cross-functional experience working with Operations, Marketing, or Finance preferred

Job Duties

  • Own Toast POS configuration, menu builds, pricing, modifier logic, and revenue center management across 30+ locations
  • Coordinate menu rollouts and limited-time offer programming with Operations and Marketing
  • Configure and manage all restaurant-facing platforms including online ordering, delivery, loyalty, scheduling, and inventory
  • Manage vendor relationships for restaurant technology platforms
  • Oversee the structured release cycle for menu, database, and programming changes
  • Coordinate cross-departmental changes with post-release validation at each store
  • Serve as the primary technology point of contact for operations, marketing, and leadership on restaurant systems

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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