Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.50 - $25.25
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Employee assistance program
Opportunities for advancement
Training and Development
Job Description
Santa Cruz Seaside Company operates a vibrant and popular destination located along the beautiful California coast, offering a variety of dining and entertainment experiences to millions of visitors annually. Within this dynamic environment, the company manages a range of food and beverage services aimed at creating memorable experiences for guests of all ages. As a key player in the hospitality and food service industry, Santa Cruz Seaside Company prides itself on delivering exceptional guest service, maintaining high standards of quality, and fostering a team-oriented workplace culture. The company is committed to upholding community values, safety regulations, and environmentally conscious practices,... Show More
Job Requirements
- must be at least 18 years old
- must obtain CA Food Handler card within 30 days of hire or show proof of existing CA Food Handler card
- must obtain ServSafe Manager food safety certification within one year of employment
- ability to walk, bend, stretch and stand up for up to eight hours at a time
- able to climb stairs
- able to work in a noisy, fast-paced environment
- bi-manual dexterity
- able to lift and carry up to 45 pounds from ground to waist height
- able to understand food service orders
- able to see to ensure quality of products and facilities
Job Qualifications
- must excel at providing outstanding guest service
- 1 year plus of leadership experience leading a team in providing customer service in a fast-food establishment or restaurant
- ability to work as a team leader
- train, motivate and supervise employees
- ability to perform basic math calculations
- ability to learn to operate the different functions of a cash register
- ability to learn, comply and enforce all food service department/company policies
- ability to stay focused on the job, while taking orders from many guests
- ability to follow verbal and written directions
- ability to communicate clearly to guests and employees to give instructions and directions
- ability to train and motivate staff to provide consistent, friendly and helpful service
- ability to respond appropriately with difficult customer service situations, and to resolve guest issues
- ability to multitask and work in a very fast paced environment
- ability to work well under pressure with speed and accuracy
- ability to make quick decisions
- ability to obtain CA Food Handler card within 30 days of hire
Job Duties
- serve as a role model for working together
- support cross-functional efforts and model collaborative behaviors and great guest service standards
- work daily to develop team members through positive, constructive feedback and coaching
- maintain safety and sanitation requirements as established by health code regulation and department policies
- ensure menu items are prepared in accordance with food safety practices observing food appearance and quality is maintained
- observe best practice procedures to control cost of goods
- coach employees within established department and company policies
- develop and train to promote leaders
- inform leadership of significant concerns and issues
- sell beer in conformance with state law and company policies
- assist in controlling labor and cost of sales
- prepare weekly work schedule for staffing restaurant
- observe labor regulations and procedures, restrictions for minor and general rest requirements
- project daily and hourly evaluate sales readings and suggest labor adjustments to control labor and productivity efficiency
- complete weekly and monthly inventory
- check supplies and maintain restaurant stock levels
- handle guest inquiries and complaints
- take hourly sale readings and calculate restaurant productivity
- handle cash over/short forms for customers and conduct cashier audits
- make recommendations for improvements in menus, food quality, training and guest service
- make recommendations for updating procedures and training literature
- conduct safety and customer service observations
- perform duties of a food service operator as required
- assign and give breaks
- clean machines as requested
- prepare and present employee performance evaluations
- promote company events to the employees
- perform other duties, as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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