Job Overview
Compensation
Type:
Hourly
Rate:
Range $21.19 - $22.52
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
wellness programs
Job Description
Sandia Resort and Casino is a premier destination offering an exceptional blend of gaming, hospitality, dining, and entertainment experiences. Situated in the heart of New Mexico, this vibrant resort and casino is known for its luxurious accommodations, world-class amenities, and a dedication to providing outstanding customer service. The resort takes pride in its rich cultural heritage, blending modern luxury with traditional Pueblo influences to create a unique and welcoming atmosphere for guests and employees alike. As a leading hospitality provider in the region, Sandia Resort and Casino emphasizes integrity, fairness, collaboration, and recognition for performance excellence, which are the core... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage or hospitality supervision
- Ability to manage and lead a diverse team effectively
- Strong communication and interpersonal skills
- Knowledge of health and safety regulations
- Ability to handle cash and maintain security protocols
- Ability to work flexible hours including evenings, weekends, and holidays
- Commitment to providing excellent customer service
- Punctual and reliable attendance
- Computer literacy and ability to complete computer assisted training
- Ability to maintain confidentiality
- Adherence to appearance and uniform guidelines
- Valid food handler certification preferred
Job Qualifications
- Experience in supervisory role within food and beverage or hospitality industry
- Knowledge of buffet line operating requirements
- Understanding of temperature requirements for food and drink preservation
- Familiarity with casino purchasing requirements for food and drink
- Knowledge of tribal, federal, state, and local sanitary regulations regarding food and drink preparation, maintenance, storage, and sales
- Strong leadership and personnel management skills
- Demonstrated ability to handle guest complaints and resolve conflicts
- Ability to conduct training and performance evaluations
- Proficiency in standard report and document preparation
- Excellent customer service and motivational skills
- Ability to foster a positive team environment
- Knowledge of safety and compliance standards
Job Duties
- Responsible for all food and beverage employees providing every guest with fast, friendly and timely service
- Interacts with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the outlet
- Monitors food quality, presentation, and service standards to maintain consistency and excellence
- Investigates and resolves guest complaints about food quality and service in a timely fashion
- Engages guests with warmth and professionalism, addressing their needs and inquires promptly
- Reinforces customer service skills taught in HR training courses
- Gathers and analyzes guest feedback to identify areas for improvement and help implement strategies for enhancement
- Ensures standards to always provide clean and safe food and beverage areas for guests and employees
- Facilitates daily stand-up meetings by shift to ensure the communication of property information with follow up checks to ensure understanding
- Provides clear direction and support to team members, fostering a positive and cohesive team environment
- Helps implement training programs and provide ongoing coaching to enhance staff skills and performance
- Delegates responsibilities, ensuring efficient workflow and maximizing team productivity
- Sets performance expectations, conducts evaluation appraisals, provides constructive feedback to drive continuous improvement
- Addresses any conflict or issues within the team promptly and diplomatically, maintains a harmonious work environment
- Manages staff schedules to optimize staffing levels and ensures seamless operation during peak periods
- Monitors service standards, adherence to protocols, and overall guest satisfaction
- Ensures that workers are in compliance with health and safety standards and regulations
- Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable
- Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair
- Ensures that InfoGenesis cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages
- Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault
- Conducts stand-up meetings with employees daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures
- Conveys expectations, instructions, and updates to staff to ensure everyone is aligned with the goals and objectives
- Fosters open and transparent communication to encourage feedback, suggestions, and collaboration among team members
- Collaborates with other departments and management to coordinate operation and resolve any issues or challenges
- Ensures effective communication between front-of-house and back-of-house teams to maintain efficiency and quality in service delivery
- Timely completion of computer assisted training as required
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia
- Provides immediate supervision to front line Team Members
- Sets business parameters and delegates day-to-day tasks to achieve operational objectives
- Provides guidance, training, counseling, recognition, and ongoing feedback primarily to non-exempt staff members
- Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence
- May support management in the completion of administrative responsibilities
- Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale
- Creates an environment of teamwork by communicating common goals and showing appreciation for Team Members contributions and ongoing support
- Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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