Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.19 - $22.52
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Sandia Resort and Casino is a premier entertainment and hospitality destination located in Bernalillo, New Mexico. Known for its vibrant casino, luxurious accommodations, and diverse dining experiences, the resort offers guests an all-encompassing experience of excitement, relaxation, and world-class service. Sandia Resort and Casino combines the rich culture of the Pueblo of Sandia with modern amenities to create a unique and welcoming atmosphere. With a commitment to excellence and a strong focus on community values, it stands out as one of the leading resorts in the region. It offers a variety of employment opportunities in hospitality, food and beverage, entertainment,... Show More
Job Requirements
- High school diploma, GED certification or equivalent
- Minimum of one year supervisory experience
- At least two years’ experience in restaurant or food service
- Successful completion of New Mexico Food Handlers course upon hire
- Must obtain and maintain a New Mexico Alcohol Server’s License upon hire
- Ability to pass a stringent background check
- Willingness to undergo pre-employment and random drug screenings
- Ability to lift at least 25 pounds
- Flexible to work weekends and holidays
- Compliance with attendance policies
- Ability to stand and walk for extended periods
- Capacity to perform physical tasks including bending, twisting, pushing, and pulling
Job Qualifications
- High school diploma, GED certification or equivalent
- One year supervisory experience
- Two years’ experience in a restaurant or food service capacity
- Demonstrated leadership skills
- Ability to manage and inspire teams
- Strong customer service orientation
- Good communication and interpersonal skills
- Knowledge of food safety and sanitation regulations
- Ability to resolve conflicts professionally
- Proficiency in scheduling and staff management
- Experience with cash handling and security protocols
- Ability to maintain confidentiality
- Positive attitude and teamwork skills
Job Duties
- Responsible for all food and beverage employees providing every guest with fast, friendly and timely service
- Interacts with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests, and that issues are resolved prior to the guest departing the outlet
- Monitors food quality, presentation, and service standards to maintain consistency and excellence
- Investigates and resolves guest complaints about food quality and service in a timely fashion
- Engages guests with warmth and professionalism, addressing their needs and inquires promptly
- Reinforces customer service skills taught in HR training courses
- Gathers and analyzes guest feedback to identify areas for improvement and help implement strategies for enhancement
- Ensures standards to always provide clean and safe food and beverage areas for guests and employees
- Facilitates daily stand-up meetings by shift to ensure the communication of property information, with follow up checks to ensure understanding
- Provides clear direction and support to team members, fostering a positive and cohesive team environment
- Helps implement training programs and provide ongoing coaching to enhance staff skills and performance
- Delegates responsibilities, ensuring efficient workflow and maximizing team productivity
- Sets performance expectations, conducts evaluation appraisals, provides constructive feedback to drive continuous improvement
- Addresses any conflict or issues within the team promptly and diplomatically, maintains a harmonious work environment
- Manages staff schedules to optimize staffing levels and ensures seamless operation during peak periods
- Monitors service standards, adherence to protocols, and overall guest satisfaction
- Ensures that workers are in compliance with health and safety standards and regulations
- Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable
- Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair
- Ensures that InfoGenesis cash registers are maintained and closed out at the designated times, as well as back up kits are in place for use during power outages
- Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault
- Conducts stand-up meetings with employees, daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures
- Conveys expectations, instructions, and updates to staff to ensure everyone is aligned with the goals and objectives
- Fosters open and transparent communication to encourage feedback, suggestions, and collaboration among team members
- Collaborates with other departments and management to coordinate operation and resolve any issues or challenges
- Ensures effective communication between front-of-house and back-of-house teams to maintain efficiency and quality in service delivery
- Timely completion of computer assisted training as required
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia
- Provides immediate supervision to front line Team Members
- Sets business parameters and delegates day-to-day tasks to achieve operational objectives
- Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members
- Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence
- May support management in the completion of administrative responsibilities
- Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale
- Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support
- Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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