Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Maverick Hotels and Restaurants is a prominent hospitality group known for its dedication to providing exceptional guest experiences while fostering a positive and inclusive work environment. The company prides itself on a culture that emphasizes hospitality, teamwork, and professional growth, catering to both internal guests, such as employees, and external guests at their various properties. With a focus on creating memorable dining and lodging experiences, Maverick Hotels and Restaurants has established itself as a destination that values high standards in food, beverage, and service quality. Operating within the competitive hospitality industry, this establishment ensures that every element of its service... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must possess valid Bassett card
- Must possess valid Food Handler’s card
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be knowledgeable and familiar with food and beverage industry
- Must have a passion for creating an exceptional experience for all guests
Job Qualifications
- High school diploma or equivalent
- At least three years of customer service experience
- At least three years of food and beverage experience
- Prior experience in a high volume restaurant
- Prior experience as a supervisor preferred
- Prior experience in a hotel preferred
- Prior banquet or catering experience preferred
Job Duties
- Work in conjunction with the hotel leadership team to be sure restaurant is overly accommodating to all hotel guests and outside guests
- Interact with restaurant guests to gauge satisfaction and improve customer service
- Drive the training, coaching and mentorship of hourly employees
- Build a community of employees that feel supported in all aspects of employment
- Follow standard operating procedures for opening and closing service at restaurant
- Supervise staff performance in accordance with established standards and procedures
- Monitor employee performance and provide feedback to help them improve their skills
- Assist with training new hires, ensure they are meeting Maverick Hotels and Restaurants standards proper service technique and execution
- Promote cooperative effort, team spirit and good morale among all employees
- Lead by example
- know that all FOH employees look to you for guidance regarding service technique, behavior and work ethic
- Give feedback to upper management on overall performance of the service team
- Organize and monitor staff arrivals, tardiness, and absences, report attendance issues to management daily
- Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- Take a proactive approach to facility maintenance
- Maintain strong lines of communication with entire leadership team and staff to drive the success of the restaurant
- Help with duties of other employees when necessary because of an unexpected absence or extra volume
- Have a strong understanding of company background, core values and philosophy
- Perform other administrative tasks as communicated by managers
- Maintain composure under pressure
- Ensure the efficient flow of orders from the kitchen to the FOH staff
- Ensure orders are being prepared with the correct priority and alert management to quality issues or long wait times
- Assist in the final plate presentation
- Check dishes before delivery for accuracy, presentation, and temperature
- Deliver orders quickly to customers to maintain fast service
- Communicate important information to the kitchen and the BOH staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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