Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.19 - $26.49
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Paid holidays
Job Description
Sandia Resort and Casino is a premier entertainment destination located in Albuquerque, New Mexico. Known for its vibrant casino floor, luxurious resort accommodations, fine dining, and exceptional guest experiences, Sandia Resort and Casino attracts both local patrons and tourists seeking a blend of excitement and relaxation. The resort provides a dynamic, fast-paced work environment committed to hospitality excellence and guest satisfaction. It emphasizes a culture built upon integrity, fairness, collaboration, communication, and recognition of performance excellence, fostering a supportive atmosphere that values the contributions of every team member. Employment at Sandia Resort and Casino is typically full-time, offering competitive salaries... Show More
Job Requirements
- High school diploma, GED certification or equivalent
- One (1) year supervisory experience
- Two (2) years' experience in a restaurant or food service capacity
- Must successfully complete the New Mexico Food Handlers course upon hire
- Must obtain and maintain a New Mexico Alcohol Server's License upon hire
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
- Must be able to lift at least 25 pounds
- Must have flexible availability to work weekends and holidays
- Punctual and regular attendance
- Ability to maintain confidential information
- Maintain the highest standard of personal hygiene
Job Qualifications
- Leadership skills to effectively manage and inspire a diverse team of staff members
- Ability to lead by example, demonstrating professionalism, integrity, and a positive attitude
- Customer-centric mindset to anticipate guest needs and exceed expectations, fostering loyalty and repeat business
- Ability to supervise and direct the work of employees
- Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues
- Ability to deal effectively and professionally with the general public and be attentive to customer’s needs
- Exhibiting a strong motivational commitment to the organization
- Ability to write and prepare standard reports and documents
- Knowledge of buffet line operating requirements
- Knowledge of minimum temperature requirements for food/drink preservation
- Knowledge of casino purchasing requirements for food/drink preservation
- Knowledge of Tribal, federal, state, and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products
- Ability to maintain confidential information
- Maintains the highest standard of personal hygiene
- Ability to create an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support
Job Duties
- Responsible for all food and beverage employees providing every guest with fast, friendly and timely service
- Interacts with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests, and that issues are resolved prior to the guest departing the outlet
- Monitors food quality, presentation, and service standards to maintain consistency and excellence
- Investigates and resolves guest complaints about food quality and service in a timely fashion
- Engages guests with warmth and professionalism, addressing their needs and inquires promptly
- Reinforces customer service skills taught in HR training courses
- Gathers and analyzes guest feedback to identify areas for improvement and help implement strategies for enhancement
- Ensures standards to always provide clean and safe food and beverage areas for guests and employees
- Facilitates daily stand-up meetings by shift to ensure the communication of property information, with follow up checks to ensure understanding
- Provides clear direction and support to team members, fostering a positive and cohesive team environment
- Helps implement training programs and provide ongoing coaching to enhance staff skills and performance
- Delegates responsibilities, ensuring efficient workflow and maximizing team productivity
- Sets performance expectations, conducts evaluation appraisals, provides constructive feedback to drive continuous improvement
- Addresses any conflict or issues within the team promptly and diplomatically, maintains a harmonious work environment
- Manages staff schedules to optimize staffing levels and ensures seamless operation during peak periods
- Monitors service standards, adherence to protocols, and overall guest satisfaction
- Ensures that workers are in compliance with health and safety standards and regulations
- Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable
- Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair
- Ensures that InfoGenesis cash registers are maintained and closed out at the designated times, as well as back up kits are in place for use during power outages
- Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault
- Conducts stand-up meetings with employees, daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures
- Conveys expectations, instructions, and updates to staff to ensure everyone is aligned with the goals and objectives
- Fosters open and transparent communication to encourage feedback, suggestions, and collaboration among team members
- Collaborates with other departments and management to coordinate operation and resolve any issues or challenges
- Ensures effective communication between front-of-house and back-of-house teams to maintain efficiency and quality in service delivery
- Timely completion of computer assisted training as required
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia
- Provides immediate supervision to front line Team Members
- Sets business parameters and delegates day-to-day tasks to achieve operational objectives
- Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members
- Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence
- May support management in the completion of administrative responsibilities
- Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale
- Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support
- Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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