Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
The Santa Ana Pueblo operates a distinguished casino and resort facility that blends rich cultural heritage with vibrant hospitality services. This company is committed to providing exceptional customer experiences within its diverse entertainment and dining venues. As a prominent employer within the region, Santa Ana Pueblo offers a culturally enriching work environment where community values are deeply respected and upheld. The company's dedication to guest satisfaction, employee growth, and operational excellence has made it a respected name in the hospitality industry.
The Restaurant Supervisor position at Santa Ana Pueblo’s restaurant operations plays a crucial role in maintaining the high... Show More
The Restaurant Supervisor position at Santa Ana Pueblo’s restaurant operations plays a crucial role in maintaining the high... Show More
Job Requirements
- Preference given to qualified Santa Ana Tribal members
- High school diploma or GED
- Minimum 2 years of job-related experience
- Obtain New Mexico Liquor Service permit and Food handlers card within 90 days
- Excellent guest service skills
- Good interpersonal, verbal, and communication skills
- Professional appearance
- Ability to work flexible schedule including weekends and holidays
- Bi-lingual and multi-cultural experience preferred
- Smartphone capable of running company applications and communication systems required
- Must obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license
- Ability to handle conflict situations
- Team player
- Ability to work independently and exercise good judgment
- Ability to work in a fast-paced environment
- Ability to walk and stand for extended periods
- Physical ability to lift and/or move up to 100 pounds occasionally
Job Qualifications
- High school diploma or GED
- Minimum 2 years of relevant job experience
- Excellent guest service skills
- Good interpersonal, verbal, and communication skills
- Professional appearance
- Bi-lingual and multi-cultural experience preferred
- Ability to obtain New Mexico Liquor Service permit and Food handlers card within 90 days
- Ability to obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license
Job Duties
- Functions as the trainer of all new front of house team members, ensuring consistent training and proper preparation
- Effectively and professionally communicates expectations and provides guidance or corrective actions to team members
- Addresses guest and team member concerns and resolves conflicts
- Communicates variances from established standards to the Food and Beverage Manager
- Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests
- Directly supervises team members to ensure fulfillment of job responsibilities
- Ensures accurate reporting of time and attendance and prepares necessary documentation and financial reports
- Provides prompt, courteous, and friendly service to build personal relationships with guests
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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