Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Highly competitive wages
Benefit plan for associates and family members
401K matching program
flexible scheduling
Discounts at Crescent managed properties
Marriott employee room rate discount
Job Description
The Delta Hotel by Marriott Virginia Beach Waterfront offers a stunning location just steps away from the Chesapeake Bay, serving as an exceptional destination for guests seeking a coastal getaway. This hotel operates under the reputable Crescent Hotels & Resorts brand, known for its dedication to delivering outstanding hospitality experiences. Crescent Hotels & Resorts fosters a work culture emphasizing pride, deep connection to the guest experience, and the celebration of employee individuality. They believe every associate contributes to the excellence their guests enjoy and strive to support their employees through health and wellness programs, comprehensive learning and development, travel discounts,... Show More
Job Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- requires good communication skills, both verbal and written
- ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
- ability to stand and walk for hours at a time
- must be able to lift up to 30 pounds occasionally
- understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
- some college and/or advanced training in food operations preferred
- prior restaurant and bar supervisory experience required
- hotel restaurant experience preferred
- ability to work calmly under stressful situations
- ability to maintain high level of guest satisfaction
Job Qualifications
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- requires good communication skills, both verbal and written
- ability to prepare and analyze data figures and transcriptions
- ability to stand and walk for hours at a time
- able to lift up to 30 pounds occasionally
- understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
- some college and/or advanced training in food operations preferred
- prior restaurant and bar supervisory experience required
- hotel restaurant experience preferred
- ability to work calmly under stressful situations
- ability to maintain high level of guest satisfaction
Job Duties
- Oversee the day-to-day operations of the restaurant and bar
- ensure staff receive proper training on quality and service standards and have the tools and equipment to effectively carry out their job functions
- achieve and maintain budgeted revenues as instructed by the director of food and beverage
- maintain labor cost to meet or exceed budget through effective staff and labor management
- train staff in operational standards and follow-up on that training to ensure levels of service are maintained
- establish and achieve quality and guest satisfaction goals
- maintain set food and liquor costs
- maintain a floor presence during needed meal periods to ensure optimal guest service
- conduct routine brand standard audits designed to ensure optimal service execution
- complete additional duties as assigned by hotel leadership
- monitor servers and bus-person adherence to all service standards
- supervise service of guests, being watchful of signals from guests in need of service
- assist manager to establish and monitor side-work duty completion
- maintain bank to crescent standards
- read daily communication sheets from previous shift and prepare one for the following shift
- check floor plan for appropriate coverage
- check restaurant for cleanliness and set up
- check service stands and aisle areas
- check tables for cleanliness and proper set up
- abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages
- communicate daily with restaurant manager with regard to special events, house counts, etc.
- assist restaurant manager in conducting menu classes and taste panels
- communicate both verbally and in writing to provide clear direction to staff
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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