Restaurant Shift Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Wingstop is a renowned fast-casual restaurant chain specializing in flavorful chicken wings and a unique dining experience. Known for its commitment to quality, exceptional customer service, and a vibrant work culture, Wingstop has gained popularity across various locations. The company prides itself on its mission to Serve the World Flavor, ensuring every guest enjoys a memorable meal paired with excellent service. Wingstop fosters a dynamic team environment where creativity, dedication, and passion for hospitality are highly valued. The establishment emphasizes operational excellence, teamwork, and maintaining a safe and welcoming atmosphere for both employees and guests.

The Shift Leader rol... Show More

Job Requirements

High school diploma or equivalent
minimum of 2 years relevant supervisory experience
excellent communication skills
ability to lead and motivate a team
strong problem-solving skills
flexibility to work evenings, weekends, and holidays
willingness to work in a fast-paced environment
reliable and punctual
ability to handle cash and financial transactions
commitment to safety and operational standards

Job Qualifications

Minimum of 2 years of previous food service, retail or restaurant supervisory experience
strong written and verbal communication skills
initiative and assertiveness
strong interpersonal skills and conflict resolution skills
strong leadership skills and ability to manage, train, develop and motivate a diverse crew
passion for hospitality and serving the guest
ability to work a changing schedule including mornings, evenings, weekends and holidays
ability to problem solve
ability to accept feedback and willingness to improve
ability to set goals, create action plans, and implement those plans
ability to measure performance subjectively and objectively
ability to cultivate attractive culture within the restaurant
ambassador and representative of the brand culture and mission to Serve the World of Flavor

Job Duties

Assist the General Manager in staffing the restaurant timely and efficiently with carefully selected team
ensure the restaurant environment is safe at all times for team members and guests
create the culture in the restaurant through respect, recognition and reward
work well with others and support the Wingstop team
listen to team members and provide feedback
assist all other positions when necessary
greet all guests in a timely manner
ensure that each guest has a positive, long-lasting impression of the Wingstop experience
handle all orders and inquiries in a friendly and professional manner
immediately notify the General Manager of guest issues or complaints
resolve low level guest issues with efficiency and a positive attitude
control cash, property, product and equipment
build sales
control labor and food costs
maintain operational standards and requirements
identify and communicate maintenance problems
maintain all facilities to company standards
ensure communication from General Manager and District Manager to all team members
coach, mentor and develop team members
leverage support of the Restaurant Support Center
ensure compliance with risk management issues

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: