Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxbys is a renowned fast-casual restaurant chain known for its unique approach to chicken-based meals and a commitment to providing an enjoyable experience for its guests. Established with the vision of being more than just a place to eat, Zaxbys focuses on creating an environment where guests can have fun, spend quality time with friends, and enjoy consistently great food. The company values its team members as much as its customers, believing that a positive workplace culture is essential to delivering exceptional service. As Zaxbys continues to expand, it offers exciting opportunities for individuals looking to join a dynamic team... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum of 1 year leadership experience in a food service or retail environment
- ability to sit, stand, and walk continuously
- ability to occasionally stoop, bend, crouch, or climb including the use of ladders
- ability to frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
- continuous use of hands and wrists for grasping and fine manipulation
- proficient communication skills through speech, reading, and writing
- ability to maintain effective audio-visual discrimination and perception to observe and respond to the environment
- ability to work in an environment with hot and cold temperature variations and exposure to food allergens
- ability to operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment
Job Qualifications
- Must be 18 years of age or older
- must have reliable transportation
- available to work a minimum of 5 days and 32 to 40 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan
- complete food safety certification
- fulfill any additional training required by Zax LLC
- create a culture of high performance and train and coach team members to meet all company standards
- mentor, coach, and develop team members and communicate performance concerns to the General Manager
- prioritize guest and team member experience and resolve complaints in a friendly and respectful manner
- create and maintain positive culture and team morale through recognition and leading by example
- communicate shift goals and motivate team members to perform at their highest ability
- delegate tasks to team members and supervise performance during a shift
- maintain operational standards and ensure compliance with Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
- ensure service, product quality, and cleanliness standards are consistently upheld
- enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and satisfaction
- plan shift duties and ensure opening and closing duties are complete
- collaborate with management team to develop goals and report progress
- ensure processes, policies, and procedures are properly followed throughout daily operations
- follow company cash management policies
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain flexibility to perform beyond the parameters of the position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to General Manager and District Manager
- escalate other concerns to supervisor when appropriate
- perform all other duties necessary to ensure restaurant operations function properly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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