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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $22.57
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Paid Time Off
Employee Discounts
Job Description
Potbelly Sandwich Shops is a vibrant and growing restaurant chain that originated in 1977 as a small antique store before transforming into a beloved neighborhood sandwich shop known for its welcoming atmosphere and craveable menu. Today, Potbelly boasts over 400 locations throughout the United States, making it a popular destination for customers seeking delicious food served with good vibes. The company prides itself on its commitment to creating great careers and a positive work environment where employees can thrive. At Potbelly, the mission is clear: make people happy through exceptional customer service and food quality, all while maintaining an energetic... Show More
Job Requirements
- Must represent Potbelly Advantage and Our Values
- Minimum of 1 year supervisory experience in a restaurant or retail environment
- Minimum educational requirement is a high school degree
- Must be able to work a minimum of 2 opens and/or closes per week
- Must be trained and pass Food Safety Certification course
- Ability to comprehend and communicate in English via verbal and written communication
- Exceptional customer service skills
- Strong communication skills, both written and verbal
- Strong organizational skills and ability to multi-task
- Strong interpersonal skills
- Ability to train and coach others
- Must be able to demonstrate strong leadership skills at all times
- Must be a strong team-player
- Ability to manage a fast-paced, high-volume shift while providing excellent customer service
Job Qualifications
- Minimum of 1 year supervisory experience in a restaurant or retail environment
- High school degree
- Ability to train and coach others
- Exceptional customer service skills
- Strong communication skills, both written and verbal
- Strong organizational skills and ability to multi-task
- Strong interpersonal skills
- Demonstrated strong leadership skills
- Ability to manage fast-paced, high-volume shifts while providing excellent customer service
- Food safety certification as required by state regulations
- Ability to comprehend and communicate in English verbally and in writing
Job Duties
- Lead associates on shifts, including assigning tasks such as cleaning, line duties, and opening or closing duties
- Provide feedback and training to associates
- Ensure compliance with personnel policies, labor laws, and safety procedures
- Execute all security procedures including safe open and close operations
- Transition smoothly into opening and closing duties
- Handle customer complaints and resolve issues to ensure satisfaction
- Empower associates to make sure all customers leave happy
- Support and enforce food safety requirements and practices
- Lead associates in opening, transitioning, and closing shifts without supervision
- Manage and organize the line and delegate duties effectively
- Maintain standards of product quality
- Work on the line as needed
- Ensure back-of-the-house procedural standards are met
- Promote sales during shifts by executing the marketing plan
- Control food costs, labor, waste, and cash on the shift
- Count drawers and follow proper daily cash handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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