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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Wingstop is a leading restaurant brand specializing in delivering premium chicken wings with a wide variety of bold and signature flavors. With a focus on quality, customer service, and franchise excellence, Wingstop operates numerous locations worldwide, providing a consistent and memorable dining experience to wing lovers everywhere. The brand is committed to fostering a fun and dynamic workplace culture that encourages teamwork, dedication, and passion for hospitality. Wingstop constantly emphasizes the importance of its people, recognizing that exceptional team members fuel its ongoing growth and customer satisfaction.
The role of a Shift Leader at Wingstop carries significant responsibility ... Show More
The role of a Shift Leader at Wingstop carries significant responsibility ... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 2 years of supervisory experience in food service, retail, or restaurant industry
- Must have strong communication skills
- Ability to work under pressure and at a fast pace
- Flexibility to work mornings, evenings, weekends, and holidays
- Must have a positive attitude and outgoing personality
- Ability to solve problems and provide feedback
- Willingness to assist other positions when necessary
- Ability to manage multiple tasks efficiently
Job Qualifications
- Minimum of 2 years of previous food service, retail, or restaurant supervisory experience
- Strong written and verbal communication skills
- Initiative and assertiveness
- Strong interpersonal and conflict resolution skills
- Strong leadership skills
- Ability to manage, train, develop, and motivate a diverse and engaged crew
- Passionate about hospitality and guest service
- Ability and flexibility to work changing schedules including mornings, evenings, weekends, and holidays
- Ability to problem solve
- Ability to accept feedback and improve
- Ability to set goals, create action plans, and implement those plans
- Ability to measure performance objectively and subjectively
- Ability to cultivate an attractive culture within the restaurant
- Ambassador and representative of the brand culture and mission
Job Duties
- Assist General Manager in staffing the restaurant timely and efficiently
- Ensure a safe restaurant environment for team members and guests
- Create and maintain a positive culture through respect, recognition, and reward
- Provide outgoing and positive guest service
- Greet guests within 3-5 seconds
- Handle orders and inquiries professionally
- Resolve low level guest issues effectively
- Control cash, property, product, and equipment
- Build sales and control labor and food costs
- Maintain operational standards and requirements
- Identify and report maintenance problems
- Ensure communication is passed to all team members
- Coach, mentor, and develop team members
- Ensure compliance with risk management standards
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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