Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Tuition Reimbursement
Job Description
QDOBA Mexican Eats is a leading fast-casual restaurant chain known for offering flavorful and customizable Mexican cuisine. As a company committed to delivering exceptional guest experiences, QDOBA emphasizes a culture built around respect, diversity, and operational excellence. With locations throughout the United States and Canada, QDOBA prides itself on providing a craveable dining environment where quality food and outstanding service come together. The company encourages team members to contribute to a positive work atmosphere and supports professional growth and development for all employees.
The Shift Lead position at QDOBA plays a crucial role in maintaining and elevating the brand's operation... Show More
The Shift Lead position at QDOBA plays a crucial role in maintaining and elevating the brand's operation... Show More
Job Requirements
- At least 18 years old
- high school diploma or equivalent
- 6+ months of restaurant operations experience
- complete Shift Lead training classes
- ServSafe certification (required in certain states)
- ability to communicate in English
- access to adequate transportation
- physically able to reach, bend, stoop, climb, lift up to 50 pounds
- willing to work varied shifts including weekends and holidays, sometimes exceeding eight hours
Job Qualifications
- High school diploma or equivalent
- 6+ months of restaurant operations experience
- must complete Shift Lead training classes
- must be ServSafe certified in certain states
- ability to communicate in English
- Spanish comprehension is helpful
- fundamental reading, writing, math, and computer/POS skills
- must have access to adequate transportation
Job Duties
- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
- treats all team members with respect and dignity
- follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance
- encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience
- works with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth
- reviews, practices, and modifies as needed to continuously improve the guest experience
- supports General Manager to identify and train internal candidates for Shift Lead positions
- assists in the training of employees and ensures operations are executed per company operational standards
- interacts with guests and the community
- responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
- promptly escalates concerns to the General Manager
- assists the General Manager in using management information tools to analyze restaurant operational and financial performance
- helps identify trends and assist actions for improvement
- monitors costs and adherence to budget and restaurant goals
- complies with all State and Federal labor laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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