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Qdoba

Restaurant Shift Lead - ND

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical
Dental
Vision
401k
PTO
Tuition Reimbursement

Job Description

QDOBA Mexican Eats is a nationally recognized fast-casual restaurant chain known for delivering fresh, craveable Mexican-inspired cuisine served in a vibrant and community-focused atmosphere. Since its inception, QDOBA has grown to become a staple in the fast-casual dining sector, offering guests a customizable menu filled with bold flavors and made-from-scratch recipes. The company prioritizes a guest-centric culture, striving to provide an exceptional dining experience that combines quality food, compelling service, and a welcoming environment. With locations dispersed across the country, QDOBA maintains a commitment to excellence in restaurant operations through adherence to its brand values, community engagement, and innovative growth... Show More

Job Requirements

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Minimum 6 months restaurant operations experience
  • Must complete Shift Lead training
  • Must be able to communicate in English
  • Must have basic math and POS skills
  • Must have transportation
  • Must be able to perform physical tasks including lifting up to 50 pounds
  • Must be willing to work flexible shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • 6+ months of restaurant operations experience
  • Completion of Shift Lead training classes
  • ServSafe certification in certain states
  • Ability to communicate in English
  • Spanish comprehension is helpful
  • Fundamental reading, writing, math and computer/POS skills
  • Access to adequate transportation

Job Duties

  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
  • Treats all team members with respect and dignity
  • Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance
  • Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience
  • Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth
  • Reviews, practices, and modifies as needed to continuously improve the guest experience
  • Supports General Manager to identify and train internal candidates for Shift Lead positions
  • Assist in the training, of employees and ensures operations are executed per company operational standards
  • Interacts with guests and the community
  • responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
  • Promptly escalates concerns to the General Manager
  • Assists the General Manager in using management information tools to analyze restaurant operational and financial performance
  • Helps identify trends and assist actions for improvement
  • Monitors costs and adherence to budget and restaurant goals
  • Complies with all State and Federal labor laws and regulations

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location