Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Tuition Reimbursement
Job Description
QDOBA Mexican Eats is a fast-casual restaurant chain specializing in fresh, handcrafted Mexican cuisine. Known for its vibrant flavors and commitment to quality, QDOBA offers a dynamic and inclusive work environment where team members are valued for their unique contributions. The company prides itself on maintaining a strong brand identity rooted in excellent customer service, food quality, and community involvement. With numerous locations across the United States, QDOBA provides ample opportunities for career growth and development within the hospitality industry.
The Shift Lead role at QDOBA is a pivotal position responsible for supporting restaurant operations alongside the General ... Show More
The Shift Lead role at QDOBA is a pivotal position responsible for supporting restaurant operations alongside the General ... Show More
Job Requirements
- At least 18 years old
- High school diploma or equivalent
- 6+ months of restaurant operations experience
- Completion of Shift Lead training classes
- ServSafe certification where applicable
- Strong English communication skills
- Basic reading, writing, math and computer/POS skills
- Access to reliable transportation
- Ability to lift up to 50 pounds
- Ability to stand or walk for entire shift
- Willingness to work varied shifts including weekends and holidays
Job Qualifications
- At least 18 years old
- High school diploma or equivalent required
- 6+ months of restaurant operations experience
- Must complete Shift Lead training classes
- ServSafe certification may be required in certain states
- Ability to communicate in English is required
- Spanish comprehension is helpful
- Fundamental reading, writing, math and computer/POS skills are required
- Must have access to adequate transportation
Job Duties
- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
- Treats all team members with respect and dignity
- Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance
- Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience
- Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth
- Reviews, practices, and modifies as needed to continuously improve the guest experience
- Supports General Manager to identify and train internal candidates for Shift Lead positions
- Assist in the training of employees and ensures operations are executed per company operational standards
- Interacts with guests and the community
- responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
- Promptly escalates concerns to the General Manager
- Assists the General Manager in using management information tools to analyze restaurant operational and financial performance
- Helps identify trends and assist actions for improvement
- Monitors costs and adherence to budget and restaurant goals
- Complies with all State and Federal labor laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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