Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
PTO
Tuition Reimbursement
Job Description
QDOBA Mexican Eats is a fast-casual restaurant chain specializing in Mexican-inspired cuisine, renowned for its commitment to quality ingredients and exceptional customer service. Established with a focus on providing craveable meals in a vibrant dining atmosphere, QDOBA has grown into a trusted brand recognized across numerous locations. The company prides itself on creating an inclusive and supportive environment for both guests and employees, emphasizing teamwork, respect, and continuous operational excellence.
The Shift Lead position at QDOBA plays a pivotal role in executing restaurant operations under the guidance of the General Manager. This role is crucial for fostering a guest-centric... Show More
The Shift Lead position at QDOBA plays a pivotal role in executing restaurant operations under the guidance of the General Manager. This role is crucial for fostering a guest-centric... Show More
Job Requirements
- At least 18 years old
- High school diploma or equivalent
- 6+ months of restaurant operations experience
- Completion of Shift Lead training classes
- In certain states, ServSafe certification
- Ability to communicate in English
- Fundamental reading, writing, math and computer/POS skills
- Access to adequate transportation
- Ability to work a variety of shifts including weekends and holidays
- Ability to reach, bend, stoop, climb, and/or lift up to 50 pounds
- Willingness to work shifts sometimes exceeding eight hours
Job Qualifications
- Must be at least 18 years old
- High school diploma or equivalent required
- 6+ months of restaurant operations experience
- Must complete Shift Lead training classes
- In certain states, must be ServSafe certified
- Ability to communicate in English is required
- Spanish comprehension is helpful
- Fundamental reading, writing, math and computer/POS skills are required
- Must have access to adequate transportation
Job Duties
- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
- Treats all team members with respect and dignity
- Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance
- Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience
- Works with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth
- Reviews, practices, and modifies as needed to continuously improve the guest experience
- Supports General Manager to identify and train internal candidates for Shift Lead positions
- Assists in the training of employees and ensures operations are executed per company operational standards
- Interacts with guests and community
- responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
- promptly escalates concerns to the General Manager
- Assists the General Manager in using management information tools to analyze restaurant operational and financial performance
- Helps identify trends and assist actions for improvement
- Monitors costs and adherence to budget and restaurant goals
- Complies with all State and Federal labor laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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