Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
PTO
Tuition Reimbursement
Job Description
QDOBA Mexican Eats is a leading fast-casual restaurant chain known for its fresh and flavorful Mexican cuisine. Established with a commitment to delivering craveable meals in a welcoming and vibrant atmosphere, QDOBA continuously strives to create memorable guest experiences through excellent service and high-quality food. As a recognized brand in the restaurant industry, QDOBA prides itself on fostering a culture that respects diversity, values teamwork, and promotes innovation. With numerous locations across the country, QDOBA provides an inclusive workplace where talented individuals can grow professionally and contribute to the company’s ongoing success.
The Shift Lead role at QDOBA... Show More
The Shift Lead role at QDOBA... Show More
Job Requirements
- Must be at least 18 years old
- high school diploma or equivalent
- 6+ months of restaurant operations experience
- must complete Shift Lead training classes
- must be ServSafe certified in certain states
- ability to communicate in English
- Spanish comprehension helpful
- fundamental reading, writing, math and computer/POS skills
- access to adequate transportation
- able to reach, bend, stoop, climb, and/or lift up to 50 pounds
- able to operate/access equipment at standard heights while walking or standing during entire shift
- willing to work a variety of shifts, sometimes exceeding eight hours
- able to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 6+ months of restaurant operations experience
- must complete Shift Lead training classes
- must be ServSafe certified in certain states
- ability to communicate in English
- Spanish comprehension helpful
- fundamental reading, writing, math and computer/POS skills
- access to adequate transportation
Job Duties
- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
- treats all team members with respect and dignity
- follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance
- encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience
- works with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth
- reviews, practices, and modifies as needed to continuously improve the guest experience
- supports General Manager to identify and train internal candidates for Shift Lead positions
- assists in the training of employees and ensures operations are executed per company operational standards
- interacts with guests and the community
- responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
- promptly escalates concerns to the General Manager
- assists the General Manager in using management information tools to analyze restaurant operational and financial performance
- helps identify trends and assist actions for improvement
- monitors costs and adherence to budget and restaurant goals
- complies with all State and Federal labor laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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