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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a prestigious and well-established company recognized for its comprehensive approach to hospitality services. Specializing in hotel management, Driftwood is known for integrating all facets of hospitality operations to deliver outstanding client service. The company emphasizes a culture that empowers its associates to be proactive, take initiative, and contribute meaningfully to the success of their properties. With a team composed of exceptional talent across every position and hotel under its management, Driftwood sets industry-leading standards for service and operational excellence. The company operates 24 hours a day, 7 days a week, ensuring around-the-clock attention to guest satisfaction... Show More
Job Requirements
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift
- Lifting 30 pounds maximum
- Constant standing and walking required
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling
- Must maintain a neat, clean and well groomed appearance
- Must adhere to all company policies and procedures
- Must follow safety and security procedures and rules
Job Qualifications
- Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Hold a current Food Handler Card or in the process of being certified
- Hold a valid TABC license
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
- Knowledge of the appropriate table settings and service ware
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
- Ability to remember, recite and promote the variety of menu items
- Ability to operate beverage equipment, e.g., coffee maker
- Ability to transport up to 30 lbs
- through a crowded room on a continuous basis throughout the shift
- Lifting Fifty (30) pounds maximum
- Constant standing & walking required
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling
Job Duties
- Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items
- This task is to be handled in a friendly,
- courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction
- The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week
- Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
- Check station before, during and after shift for proper set-up and cleanliness
- Record the details of the order from the guests, repeating the order to the guests to check for accuracy
- Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
- When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments
- Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Replenish beverages as necessary and check with guests for overall satisfaction
- Market and serve upon request any desert items or specialty coffees
- Supplement the bus help in clearing and resettling the tables
- Perform all assigned side work to include replenishing condiments and restocking
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
- Present the check to guest promptly
- Adheres to all company policies and procedures
- Follows safety and security procedures and rules
- Knows department fire prevention and emergency procedures
- Utilizes protective equipment
- Reports unsafe conditions to supervisor/manager
- Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager
- Provides for a safe work environment by following all safety and security procedures and rules
- All team members must maintain a neat, clean and well groomed appearance
- (Specific standards outlined in team member handbook)
- Perform any related duties as requested by supervisor/manager
- Assists other Restaurant Personnel when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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