Restaurant Server

San Juan, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Flexible

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company, renowned for its expansive portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management, Highgate stands as a significant player in the hospitality industry, championing a forward-thinking approach that leverages innovative strategies and industry-leading revenue management tools. Established over 30 years ago, the company has built a solid reputation for its expertise spanning every phase of the property life cycle—from initial planning and development to recapitalization and disposition. Not only does Highgate focus on financial proficiency... Show More

Job Requirements

High school diploma or equivalent
prior experience preferred
ability to exert medium physical effort including lifting up to 50 pounds occasionally
standing for entire shift
able to maneuver while carrying trays
strong communication skills
attentive and courteous demeanor
ability to multitask and prioritize
attendance compliance
adherence to grooming and uniform standards
compliance with safety policies
problem-solving proficiency
ability to maintain confidentiality
willingness to train in multiple hotel areas
ability to handle guest and operational needs proactively
reliable and punctual
maintain a friendly and warm demeanor

Job Qualifications

Flexible and long hours sometimes required
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc
from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information

Job Duties

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner
He/she is also responsible for receiving and delivering guests orders and collecting payment
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position
Have a thorough knowledge of menus and current specials in applicable outlets
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
Pre-bus all tables removing soiled dishes after each course
Be familiar with the operation of the P.O.S system
Perform cashiering functions by closing checks and preparing end of shift paperwork
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
Ensure that tables and side stands are kept stocked, tidy and clean
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade)
Breakdown trays of soiled dishes and linen in the dishroom according to established standards
Answer the telephone according to standards
Consistently upsell food, beverage and promotional items to guests
Be familiar with fire extinguishers, locations and know how to use them
Receive and deliver food and beverage orders and collect payment
Ensure overall guest satisfaction
Attend all hotel required meetings and trainings
Must be able to cross-train in other hotel related areas
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a friendly and warm demeanor at all times

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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