Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
discounted hotel rooms
Milestone Service Awards
Access to Pay During the Pay Period
employee assistance fund
Paid holidays
Health Insurance
401k with employer match
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
mental health benefits
Disability insurance
Job Description
Legacy Hotel, located in Green Bay, Wisconsin, is a distinguished establishment renowned for its exceptional hospitality and commitment to delivering superior guest experiences. As part of the MMI Hotel Group, a company with a rich history spanning over 69 years in the hospitality industry, Legacy Hotel embodies the essence of southern hospitality and prides itself on creating an inclusive, diverse, and welcoming work environment for all team members. The hotel offers a broad range of services, including luxurious accommodations, fine dining, and event hosting, catering to both leisure and business travelers. The Legacy Hotel is dedicated to fostering a workplace... Show More
Job Requirements
- high school diploma or equivalent
- previous serving experience in a hotel or comparable setting
- ability to work flexible hours including mornings, evenings, weekends, and holidays
- excellent interpersonal and communication skills
- capacity to handle high-volume service efficiently
- strong problem-solving abilities
- commitment to delivering exceptional customer service
Job Qualifications
- two to three years of serving experience at a large hotel or similar restaurant property
- excellent communication skills
- ability to multitask in a fast-paced environment
- strong customer service orientation
- flexible availability including mornings, evenings, weekends, and holidays
- knowledge of food and beverage service standards
Job Duties
- serve food and beverage items to customers according to Legacy Hotel standards
- maintain thorough knowledge of menu items to answer customer questions accurately
- use pre-approved selling techniques to promote premium products
- perform opening and closing procedures and complete side work tasks
- resolve guest complaints and perform service recovery as needed
- multitask effectively in a high-volume setting
- maintain excellent communication and customer service throughout shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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