Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $9.50 - $15.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
Uniform allowance
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. As a dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also has a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company manages a global portfolio of hotel properties with an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues annually. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition.... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to work flexible and long hours including weekends
- Ability to stand during entire shift
- Ability to lift up to 50 pounds occasionally
- Effective verbal and written communication skills
- Ability to multitask and prioritize workload
- Maintain professional appearance and grooming
- Comply with safety and operational hotel standards
- Ability to maintain confidentiality
- Willingness to attend required meetings and trainings
- Ability to cross-train in other hotel areas
- Effective problem-solving and interpersonal skills
- Customer service oriented
- Must be attentive, friendly, and courteous
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related hospitality field preferred
- Ability to work flexible and long hours
- Availability to work weekends
- Ability to exert medium physical effort including lifting up to 50 pounds occasionally
- Ability to stand for entire shifts
- Effective verbal and written communication skills
- Ability to listen and clarify guest and employee concerns
- Ability to multitask and prioritize tasks under pressure
- Attentive, friendly, courteous, and service-oriented demeanor
- Ability to attend all required meetings and trainings
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel policies and safety regulations
- Effective problem-solving skills
- Ability to understand and apply complex information
- Willingness to cross-train in other hotel areas
- Ability to maintain confidentiality
- Initiative to anticipate guest and operational needs
- Friendly and warm demeanor at all times
Job Duties
- Provide attentive, courteous, and efficient service to guests
- Be familiar with the organization of the restaurant(s), lounges, and room service
- Have thorough knowledge of menus and current specials
- Pre-bus tables by removing soiled dishes after each course
- Operate the point-of-sale (P.O.S) system accurately
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment
- Ensure tables and side stands are stocked, tidy, and clean
- Keep beverages full including coffee, tea, soda, water, and lemonade
- Breakdown trays of soiled dishes and linen according to established standards
- Answer the telephone in accordance with hotel standards
- Consistently upsell food, beverage and promotional items
- Be familiar with fire extinguishers and safety protocols
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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