Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Marriott St. Louis Grand is a distinguished hotel located in the heart of Saint Louis, Missouri. As part of Marriott International, a global leader in the hospitality industry, this hotel offers guests an exceptional lodging and dining experience characterized by luxury, comfort, and impeccable service. Marriott International is renowned for its commitment to excellence, innovation, and dedication to creating memorable experiences for both guests and employees. Marriott St. Louis Grand caters to a diverse clientele, including business travelers, tourists, and event attendees, offering a sophisticated atmosphere complemented by outstanding amenities and a central urban location.
This position is a full-time, n... Show More
This position is a full-time, n... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull objects weighing up to 25 pounds unassisted
- Ability to move objects exceeding 50 pounds with assistance
- Ability to work day shift full-time
- Must be tip eligible
- Ability to follow safety, hygiene, and security policies
- Effective communication skills
- Professional appearance and conduct
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Strong interpersonal and communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Basic knowledge of food and beverage service protocols
- Familiarity with point of sale systems such as MICROS
- Ability to maintain professionalism and composure under pressure
Job Duties
- Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions on menu selections
- Communicate with kitchen regarding menu questions, wait times, re-cook orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, and utensils throughout the day
- Complete closing duties including restocking items and turning off lights
- Present physical and accurate check to guests and process payment
- Follow all company and safety and security policies and procedures
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to concerns of other employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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