Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Benefits
Hourly Rate: $12.00/hr
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach within the hospitality industry. With a strong presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has quickly established itself as a dominant force. The company is also expanding rapidly across Europe, Latin America, and the Caribbean, highlighting its global reach and commitment to growth. Highgate's impressive portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. The company expertly guides clients through all stages of hospitality... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or related field preferred
- Ability to work flexible hours including long shifts
- Physical ability to lift up to 50 pounds occasionally
- Ability to stand for entire work shift
- Effective communication skills verbal and written
- Strong multitasking and prioritization skills
- Friendly and courteous approach
- Attendance at mandatory trainings and meetings
- Commitment to maintaining grooming and uniform standards
- Knowledge of safety protocols
- Ability to solve problems proactively
- Confidentiality adherence
- Initiative and teamwork orientation
- Willingness to cross-train as needed
Job Qualifications
- Flexible and long hours sometimes required
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc
- from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
Job Duties
- The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition
- The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner
- He/she is also responsible for receiving and delivering guests orders and collecting payment
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade)
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards
- Answer the telephone according to standards
- Consistently upsell food, beverage and promotional items to guests
- Be familiar with fire extinguishers, locations and know how to use them
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Must be able to cross-train in other hotel related areas
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management
- Maintain a friendly and warm demeanor at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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