Restaurant Operations Specialist

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,910.00 - $79,690.00

Work Schedule

Flexible

Benefits

Flexible work schedules

Concierge service

comprehensive benefits

Employee Resource Groups

Job Description

Northwestern Mutual is a respected financial services company dedicated to helping clients achieve lifelong financial security through a comprehensive range of products and services. With a commitment to diversity, inclusivity, and professional growth, Northwestern Mutual fosters an environment where innovative ideas are welcomed, and employees are encouraged to pursue leadership opportunities and continuous development.

This role is focused on supporting and advancing Northwestern Mutual's restaurant technology projects by integrating data management, research, and development efforts with restaurant operations. The position is critical in bridging hospitality experience with technology to ensure efficient production workflows, food safety, marketing communication, and customer engagement... Show More

Job Requirements

2 year degree with a concentration in culinary arts or food science/food technology/closely related scientific discipline or minimum 5 years’ experience in culinary product development and menu strategy
Experience preferred in restaurant marketing, research and development, and food and beverage systems
Ability to provide technical support to ensure effective and efficient production flow
Ability to support assigned projects that include the use of food management software information, including but not limited to inventory projects, signage, DC (Digital Commons) Slack and marketing efforts
Ability to work collaboratively with internal and external stakeholders, leaders to align strategy and ensure excellence in execution
Ability to stay current with dining trends and customer expectations
Excellent people skills for building healthy relations with external vendors, internal stakeholders, and customers
Excellent ability to manage multiple tasks, changing focus as needed
Proven ability to navigate pressure scenarios in fast paced food service environment
Experience in creating food calendars, survey tools, branded signage/videos (for restaurant digital kiosks), presentations, food costs/financial graphs and charts etc.
Initiative-taker, with minimal supervision

Job Qualifications

2 year degree with a concentration in Culinary Arts or Food Science/Food Technology/closely related scientific discipline or minimum 5 years’ experience in culinary product development and menu strategy
Experience preferred in restaurant marketing, research and development, and food and beverage systems
Provide technical support to ensure effective and efficient production flow
Support assigned projects that include the use of food management software information, including but not limited to inventory projects, signage, DC (Digital Commons) Slack and marketing efforts
Ability to work collaboratively with internal and external stakeholders, leaders to align strategy and ensure excellence in execution
Stay current with dining trends and customer expectations
Excellent people skills for building healthy relations with external vendors, internal stakeholders, and customers
Excellent ability to manage multiple tasks, changing focus as needed
Proven ability to navigate pressure scenarios in fast paced food service environment
Experience in creating food calendars, survey tools, branded signage/videos (for restaurant digital kiosks), presentations, food costs/financial graphs and charts etc.
Initiative-taker, with minimal supervision

Job Duties

Support data of ingredients and recipes while supporting the process of research and developing menu items that can meet established requirements
Partner with culinary teams throughout innovation process, including concept/ideation, product development, in marketing testing before approving and entering system
Working knowledge of current food service platform (Cbord) related to food cost, inventory management cost allocation, etc., to provide reporting to restaurant leadership and data for others to make decisions in their daily work
Accountable for supporting financial targets, menu design, recipe development, forecasting and product specification
Partner with CEE comms team to create educational & marketing materials for customers aligned with enterprise brand guidelines
Function as an escalation point for all Cbord questions/inquiries concerns
Function as the lead Cbord trainer across the team level
Partner closely with restaurant leadership & stakeholders (business ops team) to review financial data and food vendor information
Function as the project lead for the restaurant sustainability program and data collection
Coordinate with restaurant management and senior director of sustainability to identify challenges, needs, and opportunities strengthening food waste program and sustainable efforts
Coordinate, plan and document restaurant meetings and internal activities
Responsible for gathering data from variety of sources, analyzing and interpreting complex problems utilizing effective decision-making skills to deliver sound business solutions
Proactively communicate restaurant success stories, insights, survey feedback, and test kitchen results to help strengthen restaurant program (brand)
Function as the restaurant subject matter expert on all marketing and communication efforts

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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