Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive compensation
performance-based bonuses
Health Insurance
wellness benefits
Retirement Savings Plans
employee dining discounts
Career growth opportunities
Job Description
Jose Andres Group (JAG) is a renowned hospitality company led by the celebrated Chef Jose Andres, recognized globally for its dedication to outstanding guest experiences, innovative culinary practices, and a culture rooted in strong values. With a diverse portfolio of acclaimed restaurant concepts operating worldwide, JAG delivers world-class food and warm hospitality that resonates with guests from all walks of life. The company is committed to excellence and innovation in the culinary arts and hospitality industry, creating memorable dining experiences that engage all senses. JAG champions a values-driven culture that fosters inclusion, respect, and continuous learning among its employees, contributing... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2-4 years of relevant front-of-house leadership experience
- Prior experience as a supervisor or assistant manager
- Ability to work flexible hours including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Knowledge of POS and reservation systems
- Understanding of health, safety, and labor regulations
- Physical ability to stand, walk for up to 8 hours, and lift up to 30 lbs
- Ability to work in fast-paced environments with frequent bending, reaching, and exposure to cleaning chemicals
Job Qualifications
- 2-4+ years of progressive front-of-house leadership in high-volume upscale casual or fine dining
- Prior supervisor or assistant manager experience
- Proven success managing busy shifts with guest satisfaction, coaching, and cost control
- Knowledge of reservation and POS platforms such as Resy, SevenRooms, TOCK, MICROS, or Toast
- Experience with scheduling tools like HotSchedules and proficiency in Google Workspace
- Strong communication, conflict resolution, and coaching skills
- Organized and detail-oriented
- Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices
- Wine, spirits, and culinary knowledge to guide guest choices and support sales
- Flexibility to work nights, weekends, and holidays
Job Duties
- Lead daily service across all dayparts and activations
- Execute SOPs including opening, closing, cash handling, and table/reservation management
- Run effective pre-shifts and deploy staff to meet pace, cover, and sales projections
- Ensure facility readiness, cleanliness, maintenance follow-ups, and health & safety compliance
- Be highly visible on the floor, model anticipatory hospitality and effective table touches
- Coach service standards including sequence of service, steps of recovery, and allergy/ADA protocols
- Manage guest recovery with empathy, speed, and documentation
- Participate in recruiting, interviewing, and onboarding
- Deliver ongoing training on service, product knowledge, systems, and compliance
- Recognize performance and support progressive discipline
- Foster an inclusive and respectful culture aligned with company values
- Support P&L targets through smart scheduling, labor deployment, and productivity tracking
- Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls
- Partner with culinary/beverage teams on inventory counts, waste tracking, and COGS controls
- Review KPIs and report actions
- Drive topline sales via upselling, features, pairing suggestions, and reservation pacing
- Support local marketing, community outreach, and private dining sales
- Uphold health codes, alcohol service laws, wage/hour, and safety standards
- Lead incident response/reporting and ensure safety drills and certifications
- Assist with menu launches, seasonal changes, pop-ups, training rollouts, and openings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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