Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $32.00 - $48.00
Work Schedule
Flexible
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
overtime pay
Job Description
The Santa Cruz Seaside Company operates a vibrant and bustling restaurant and food service operation located in the iconic Boardwalk area. Renowned for delivering exceptional guest experiences and managing a variety of food and beverage services, the company prides itself on creating memorable dining experiences within a lively amusement and entertainment setting. As a cornerstone of the local dining scene, the company not only serves high volumes of guests daily but also fosters a team-oriented, dynamic work environment dedicated to excellence in guest services, innovative menu development, and effective operations management. The Santa Cruz Seaside Company is committed to safety,... Show More
Job Requirements
- Must excel at providing outstanding guest service
- must have at least one year of management or supervisory experience in a restaurant and bar or related food service environment
- must have a degree in hotel or restaurant management or extensive culinary course work may be substituted for 6 months of the required experience
- must possess ServSafe Food Handler certification or obtain within 30 days of hire
- must obtain ServSafe Manager food safety certification within one year of employment
- must be able to work a varied work schedule including evenings, weekends, holidays, overtime and split shifts
- must be able to perform physically demanding work including lifting up to 45 lbs, standing and walking up to 8 hours, and climbing stairs
- must be able to pass drug screen and criminal background check
Job Qualifications
- At least one year of management or supervisory experience in a restaurant and bar or related food service environment
- a degree in hotel or restaurant management or extensive culinary course work may be substituted for 6 months of the required experience
- ability to work as a team leader
- train, motivate, inspire and supervise employees
- ability to utilize software programs used by Food Service Department
- ability to perform basic math calculations
- ability to learn to operate the different functions of a cash register
- ability to learn, comply and enforce all Food Service department/company policies
- ability to stay focused on the job while taking orders from many guests
- ability to follow verbal and written directions
- ability to communicate clearly to guests and employees to give instructions and directions
- ability to train and motivate staff to provide consistent, friendly and helpful service
- ability to effectively utilize e-mail for communicating
- ability to respond appropriately to difficult customer service situations and to resolve guest issues
- ability to multitask and work in a very fast paced environment
- ability to work well under pressure with speed and accuracy
- ability to make quick decisions
- ability to obtain CA Food Handler card within 30 days of hire
- ability to obtain ServSafe Manager food safety certification within one year of hire
Job Duties
- Greet every guest and answer guests questions while providing consistent, friendly and helpful guest service
- manages the operation of restaurant and related satellite operations
- performs "Manager in Charge" shifts
- schedules, trains, develops, evaluates, inspires and motivates staff
- analyzes revenue and operating hours and makes recommendations to maximize profitability
- controls overhead, labor and food costs
- observes and evaluates restaurant operation and makes recommendations to training procedures to improve efficiency and quality of customer service
- ensures product is prepared observing for quality, safety and consistency
- maintain restaurant appearance and ensure dining room cleanliness
- set clear expectation to staff of restaurant(s) management and requirement and ensure standards are being met
- act as liaison between guests and restaurant staff to ensure guest satisfaction
- handle guest and employee complaints
- handle cash over/short forms for guests and conduct cashier audits
- promote teamwork, coach, council and inspire employees within established company policies
- complete weekly and monthly inventory
- purchase of food, beer and restaurant supplies
- maintain tracking of operational files
- ensure that the restaurant is operating within compliance of safe operating procedures for food preparation and storage
- conduct daily/monthly safety inspections for food and cleanliness
- conduct and oversee completion of safety and guest service observation forms
- take hourly sale readings and calculate restaurant productivity
- apply, implement and enforce polices: labor laws, alcoholic beverage and company policies
- keep abreast of food trends and cooking techniques and suggests menu upgrades
- anticipate long range employment needs and coordinate with Food Service Department Manager
- interview seasonal lead position applicants and ensures location is staffed with leadership preparedness
- ensure that kitchen and refrigeration equipment is maintained, and coordinate repairs as required
- conduct staff meetings and training sessions
- keep Food Service leadership informed of significant concerns and issues
- perform duties of a Food Service Operator as required
- may be assigned to support other location's as needed
- promote the company events to employees
- attend staff meetings
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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