Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,500.00 - $51,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Church's Chicken is a well-established quick service restaurant brand that has been serving customers high quality comfort food for over 60 years. Known for its commitment to providing real comfort food that makes a difference in people's lives, Church's Chicken is more than just a fast food outlet. It is a place where hardworking individuals can pursue rewarding career opportunities and develop professionally in a supportive and engaging environment. With a strong focus on guest satisfaction, operational excellence, and team development, Church's Chicken has built a reputation for delivering friendly, fast, and accurate service in a clean and safe setting.... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 year of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week and be available for flexible shifts including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and ability to interact professionally with individuals at all levels both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
- Work with direct reports to cross train and assist in the development of new skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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