RESTAURANT MANAGER | BENEFITS INCLUDE: PAID VACATION, COMPLIMENTARY NIGHTS STAY, AND MANY MORE!
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Hyatt Regency Miami is a distinguished hotel renowned for its exceptional hospitality services and commitment to creating memorable experiences for its guests. Part of the renowned Hyatt brand, Hyatt Regency Miami strives to uphold the highest standards in customer service, catering to a diverse clientele that values quality and personalized care. The establishment prides itself on its dynamic work environment where associates are encouraged to develop professionally while delivering excellent service. Hyatt, as an employer, embraces diversity and inclusivity, providing equal opportunity to all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or... Show More
Job Requirements
- Minimum of 2 to 4 years of progressive hotel food and beverage management experience
- Ability to speak a second language fluently preferred but not required
- Knowledge of Micros point of sale and Evention systems is a plus
- Excellent proficiency with Microsoft Suite applications
- Strong verbal and written communication skills
- Physical agility to stand or walk for extended periods
- Excellent time management and organizational skills
- Strong problem-solving abilities with commitment to follow up and follow through
- Flexibility to work weekends holidays and varied schedules
- High energy and entrepreneurial spirit
- Leadership skills with ability to motivate and develop staff
- Customer service oriented mindset
- Ability to work in a fast-paced environment
- Commitment to uphold safety sanitation and company policies
Job Qualifications
- Minimum of 2 to 4 years or more of progressive hotel food and beverage management experience
- Ability to speak a second language fluently will be considered an asset preferred but not required
- Micros and Evention knowledge is a plus
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Physically agile ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem-solving skills follow up and follow through
- Full flexibility including the ability to work weekends and holidays and a varied schedule
- A true desire to understand and anticipate the needs of others in a fast-paced environment
- Must possess the following strengths high energy entrepreneurial spirit motivational leader effective communicator strong developer and trainer and effective in providing exceptional customer service
Job Duties
- Uphold company policies and procedures including adhering to work schedules dress code and attendance guidelines
- Adheres to all company safety and sanitation policies and procedures
- Ensure that all perishable items used behind the bar are labeled dated and responsible for rotating and disposing to maintain quality control
- Portray a positive friendly and professional attitude at all times always greet guests warmly and genuinely
- Provide prompt professional friendly and personalized service to guests
- Provide help and support to all fellow colleagues
- Attend and participate in training sessions department meetings
- Provide professional and exceptional food and beverage service
- Listen to guests and anticipate their needs
- Proper serving of wine and alcohol with awareness
- Properly execute closing procedures
- Provide exceptional customer service by greeting and engaging with guests ensuring their needs are met throughout their dining experience
- Resolve customer complaints or concerns promptly and professionally
- Accurately review and process payroll
- Recruit train and supervise outlets team members
- Develop and implement training programs to enhance staff knowledge and service skills
- Schedule and assign duties to staff ensuring adequate coverage during peak hours
- Conduct regular performance evaluations and provide feedback to promote growth and development
- Oversee daily operations of the outlets including Market Riverwalk Cafe Riverview Bar and Grill
- Collaborate with kitchen and bar staff to ensure timely and coordinated service delivery
- Maintain inventory of supplies such as utensils glassware and linens and coordinate restocking
- Uphold high standards of food quality presentation and service consistency
- Resolve guests issues with their orders
- Ensure compliance with health and safety regulations including food handling and sanitation procedures
- Conduct regular inspections of the outlets to maintain cleanliness and organization
- Monitor and enforce compliance with company policies and procedures
- Implement strategies to attract and retain customers such as special promotions events or loyalty programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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