Restaurant Manager (New York, NY)

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Structured compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Paid Time Off

Employee Discounts

Job Description

Gracious Hospitality Management (GHM) is a pioneering force in the hospitality industry, renowned for its innovative dining concepts and dedication to delivering exceptional guest experiences. Their upcoming 550 Madison project is an ambitious and landmark multi-level dining destination set to open in 2026 within the iconic Sony building in Midtown Manhattan. Spanning 15,000 square feet, this destination will feature three unique and exquisite culinary concepts: the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept known as Chimera, and an intimate sushi restaurant helmed by Michelin-starred Chef Masahiro Yoshitake, named Sushi Yoshitake. The... Show More

Job Requirements

Must be of legal age to serve alcohol
high school diploma or equivalent required
prior experience in restaurant management or hospitality preferred
ability to handle stressful and fast-paced work environments
availability for flexible schedules including nights, weekends, and holidays
ability to communicate effectively in English
food handler's certification or willingness to obtain
knowledge of Department of Health regulations and workplace safety
proficiency with restaurant management software and technology
demonstrated leadership and coaching skills
strong organizational abilities and attention to detail
ability to manage and resolve conflicts
capacity to build and maintain positive team morale
commitment to company values and policies
physical ability to perform job duties including walking and standing for long periods

Job Qualifications

Ability to read, speak, understand, and follow written and verbal instructions in English
effective communication skills via email and phone
excellent organizational skills and attention to detail
positive, results-oriented, team-player mentality
proficiency in maintaining professionalism under pressure and in high-paced environments
knowledge of workplace safety and local Department of Health standards
food handler's certification or ability to obtain
familiarity with restaurant management software including POS, reservations, inventory, Microsoft Office, and Google Workspace
working understanding of human resource principles and supervisory skills
demonstrated leadership qualities that inspire team members
effective training abilities
excellent time management and deadline meeting skills
strong verbal and written communication skills
interpersonal and customer service skills
analytical and problem-solving capabilities
tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
ability to maintain positive vendor relationships
degree in hospitality, culinary management, or similar preferred
ability to execute steps of service in accordance with company policy
legal age to serve alcohol
certification for responsible alcohol service or ability to obtain within six months

Job Duties

Promotes the core values and culture of COTE, including excellence in food and beverage, service, and hospitality
liaises between front-of-house and culinary teams during service
provides and oversees service for VIP customers
develops positive customer relationships and addresses customer feedback
oversees daily restaurant administration including payroll and service floor plans
manages hourly employees and provides effective direction
creates accountability systems and provides feedback, coaching, and disciplinary action
performs back office POS functions including employee profiles and menu creation
plans and communicates promotions and company information
conducts DOH walk-throughs and ensures compliance
promotes safe work habits and resolves safety hazards
ensures team education on products and services
maintains recipe and procedure standards
participates in community events and supports corporate social responsibility goals
hires, trains, supervises, and evaluates front-of-house employees
acts as a role model for outstanding service and elevates service standards
monitors and encourages service standards among team members
resolves team member and customer conflicts
builds team morale by fostering an inclusive environment
trains new employees as assigned
displays knowledge of brand, culture, and product
demonstrates company core values
maintains professional behavior and appearance
adheres to company policies
attends meetings and training sessions
maintains safety, cleanliness, and sanitation standards
complies with all laws and regulations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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