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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,000.00 - $109,000.00
Work Schedule
Standard Hours
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination that offers an extraordinary blend of convention space, dining options, and unique guest experiences. As part of the Marriott International family, this resort prides itself on delivering exceptional service, thoughtful hospitality, and a welcoming environment that celebrates diversity and inclusion. Marriott International is well-known for its commitment to providing a supportive workplace that values the talents and backgrounds of all associates while offering comprehensive benefits and career growth opportunities. At Gaylord Rockies Resort, associates have the chance to work in one of the most dynamic and... Show More
Job Requirements
- high school diploma or GED
- four years experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in food and beverage, culinary, or related professional area
- ability to work full time
- ability to assist servers and hosts during peak meal periods
- strong interpersonal and communication skills
- willingness to relocate to Aurora, Colorado
- eligibility to work in the United States
Job Qualifications
- high school diploma or GED
- four years experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in food and beverage, culinary, or related professional area
- strong leadership and communication skills
- knowledge of food handling, sanitation standards and liquor laws
- experience in staff training and development
- ability to manage financial aspects of a department
- excellent customer service skills
- problem-solving abilities
- experience in team building and motivation
Job Duties
- supervises and manages employees
- manages all day-to-day operations
- maintains service and sanitation standards in restaurant, bar/lounge and room service areas
- reviews staffing levels to ensure guest service, operational needs and financial objectives are met
- utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- develops specific goals and plans to prioritize, organize, and accomplish work
- ensures and maintains the productivity level of employees
- provides leadership, vision and direction to prioritize departmental goals
- ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
- ensures compliance with all applicable laws and regulations
- ensures compliance with food handling and sanitation standards
- ensures staff understands local, state and Federal liquor laws
- establishes and maintains open, collaborative relationships with employees
- establishes guidelines so employees understand expectations and parameters
- monitors alcohol beverage service in compliance with local laws
- provides services that are above and beyond for customer satisfaction and retention
- improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching
- manages day-to-day operations to meet quality and customer expectations
- displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- empowers employees to provide excellent customer service
- acts as the guest service role model for the restaurants
- handles guest problems and complaints
- meets with guests on an informal basis during meals or upon departure to obtain feedback on food and beverage quality and service levels
- ensures corrective action is taken to continuously improve service results
- incorporates guest satisfaction as a component of departmental meetings focused on continuous improvement
- manages service delivery in outlets to ensure excellent service from entry to departure
- provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- identifies the educational needs of others, develops and conducts educational or training programs
- ensures fair and equitable treatment of employees
- strives to improve employee retention
- ensures employees receive ongoing training about guest expectations
- solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results
- strives to improve service performance
- ensures recognition across areas of responsibility
- provides information to supervisors, co-workers, and subordinates by telephone, written form, email, or in person
- analyzes information and evaluates results to solve problems
- assists servers and hosts on the floor during meal periods and high demand times
- recognizes good quality products and presentations
- supervises daily shift operations in absence of Assistant Restaurant Manager
- oversees financial aspects of the department including purchasing and payment of invoices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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