Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
paid life insurance
short-term disability
long-term disability
401k plan
Paid Time Off
Job Description
Jersey Mike's is an award-winning, locally owned multiunit franchisee renowned for its commitment to quality service and community involvement. The company takes pride in fostering a family-oriented culture that emphasizes compassion, teamwork, and leadership within its operations. As a prominent player in the fast-casual submarine sandwich restaurant industry, Jersey Mike's focuses on delivering exceptional food and customer experiences across its many locations. Through a dedicated management team and frontline staff, the brand has built a reputation for excellence and continues to expand through the growth of its franchise operations. With a strong emphasis on local community service and employee development,... Show More
Job Requirements
- Must be 18 years of age or older
- And, have a food handler’s permit and/or obtain one within 30 days of starting
- High school diploma or equivalent
- Successful team members are service oriented with not only the guest, but also your team members
- A good team player will communicate consistently, be able to comfortably interact with customers, handle service issues that may arise in a professional manner, and be able to take initiative and problem solve
- Basic math skills are critical
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years’ experience in a team or shift leader position in a restaurant, retail, or convenience store
- Jersey Mike’s phase 1 and 3 certification, and attend phase 2 within first 12 months
- Must be knowledgeable regarding employment law and human resources practices
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Basic math
- Basic computer knowledge
- Food handler’s permit
- Valid driver license, with clean driving record and sufficient liability coverage
Job Duties
- Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
- Respond positively and quickly to customer concerns and correct problems before they affect customers
- Supervise and direct employees customarily and regularly during work hours
- Work independently and use own discretion and judgment in executing duties and responsibilities
- Train, coach and provide regular performance feedback to motivate and improve the performance of all employees
- Evaluate employees’ performance and hold employees accountable for meeting performance standards
- Communicate team goals and expectations to all employees and coach employees toward achieving goals, recognize and reward employees who contribute to goals
- Make employment decisions regarding hiring, discipline, advancement, termination, compensation
- Develop and execute the business plan for the restaurant
- Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
- Utilize labor effectively to meet budgets while ensuring high quality of QSC
- Execute company-wide marketing programs
- Identify and develop local restaurant marketing strategies to maximize sales
- Ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures
- Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
- Continued education including franchise specific certifications
- Transport cash deposits to bank in a secure personal vehicle
- 100% attendance
- Model and promote all shared company values including compassion, communication and collaboration
- Any and all other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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