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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
401(k)
Disability insurance
Vision Insurance
Health Insurance
Paid Time Off
Job Description
Jersey Mike's is an award-winning, locally owned multi-unit franchisee specializing in the fast-casual sandwich restaurant industry. Known for its commitment to quality, community, and customer satisfaction, Jersey Mike's has built a strong reputation for delivering delicious sub sandwiches with exceptional customer service. As a community-centric business, the company emphasizes family values, teamwork, and building long-term relationships with both employees and customers. The franchise prides itself on fostering a positive work environment where employees are supported, motivated, and empowered to succeed. Each location operates as a vital part of the overall brand mission, which is to serve the community with integrity,... Show More
Job Requirements
- Must be 18 years of age or older
- have a food handler’s permit and/or obtain one within 30 days of starting
- high school diploma or equivalent
- service oriented with guests and team members
- good communication skills and ability to interact comfortably with customers
- ability to handle service issues professionally
- initiative and problem-solving skills
- basic math skills
- able to read, write and speak English
- capable of standing, twisting, reaching, grabbing, pushing, pulling and lifting up to 50 pounds
- Jersey Mike’s phase 1 and 3 certification and attendance of phase 2 within first 12 months
- valid driver’s license with clean driving record and liability coverage
- 100 percent attendance
- reliable and positive attitude
Job Qualifications
- High school diploma or equivalent
- minimum 2 years experience in a team or shift leader position in a restaurant, retail, or convenience store
- able to take initiative and problem solve
- financial and analytical aptitude including planning, budgeting, scheduling and P&L management
- strong organizational, planning and time management skills
- excellent interpersonal communication
- positive attitude
- team-oriented, adaptable, dependable and strong work ethic
- knowledgeable of employment law and human resources practices
- knowledge of business and management principles including strategic planning, resource allocation, leadership techniques, and coordination of people and resources
- basic math skills
- basic computer knowledge
- food handler’s permit
- valid driver’s license with clean driving record and sufficient liability coverage
Job Duties
- Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
- respond positively and quickly to customer concerns and correct problems before they affect customers
- supervise and direct employees customarily and regularly during work hours
- work independently and use own discretion and judgment in executing duties and responsibilities
- train, coach and provide regular performance feedback to motivate and improve employee performance
- evaluate employee performance and hold employees accountable for meeting performance standards
- communicate team goals and expectations to all employees
- coach employees toward achieving goals and recognize and reward those who contribute
- make employment decisions including hiring, discipline, advancement, termination, and compensation
- develop and execute the business plan for the restaurant
- analyze business performance, monitor controllable costs and initiate corrective actions when necessary
- utilize labor effectively to meet budgets while ensuring high quality of QSC
- execute company-wide marketing programs
- identify and develop local restaurant marketing strategies to maximize sales
- ensure business and personnel practices comply with state and federal laws and company policies
- uphold company food safety, food handling and sanitation requirements
- continue education including franchise-specific certifications
- transport cash deposits to bank in secure personal vehicle
- maintain 100 percent attendance
- model and promote company values including compassion, communication and collaboration
- perform any other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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