Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,200.00 - $52,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Church's Chicken is a well-established quick-service restaurant brand that has been serving its customers for over 60 years. Known for delivering real comfort food in a fast-paced environment, Church's Chicken stands out in the restaurant industry as a place where hardworking individuals can develop rewarding careers. The company prides itself on providing high-quality, value-oriented dining experiences with friendly, quick, and accurate service. With a focus on maintaining clean and safe restaurant locations, Church's Chicken emphasizes both customer satisfaction and employee growth. As an equal employment opportunity employer, Church's Chicken makes hiring and employment decisions without discrimination on the basis of... Show More
Job Requirements
- High school diploma or GED
- minimum one year supervisory experience in the restaurant industry
- successful completion of all training and applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- must be able to work a minimum of 50 to 55 hours per week including weekends
- knowledge of all restaurant policies, practices, and operational and human resources procedures
- knowledge of labor cost reporting, operating statements, and business-related reporting
- excellent interpersonal skills and ability to interact professionally at all levels
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in employee development through coaching and counseling
- commitment to improving customer satisfaction
- knowledge of recruiting and interviewing
- ability to supervise others
- conflict resolution skills
- ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve guest complaints in person or by phone using the listen, apologize, satisfy, and thank model
- handle all incoming calls in a prompt, courteous, and professional manner
- direct and conduct regular training with team members
- provide regular feedback and identify areas for improvement
- work with direct reports to cross train and develop new skills
- create a workplace where team members are motivated, rewarded, and have fun
- ensure compliance with federal, state, and local laws, regulations, and ordinances
- maintain a clean and safe restaurant
- manage budgets and adjust as needed
- ensure compliance with labor laws
- adhere to all company policies and procedures
- maintain restaurant inventory and organization
- oversee routine maintenance and repairs on all equipment
- prepare and analyze operational reports
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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