Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,900.00 - $59,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Kessler Hospitality is renowned for its portfolio of artistically inspired boutique hotels that combine unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties located across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, each Kessler hotel features exquisite art, music, and cultural influences that are thoughtfully approachable. The company prides itself on redefining Bohemian luxury, creating unforgettable experiences for its guests through a diverse range of hotel concepts, from cutting-edge downtown icons to premier luxury lodges and vibrant entertainment destinations. Founded as the first member of the Marriott Autograph Collection, Kessler Hospitality set the standard for bold,... Show More
Job Requirements
- Bachelor's degree in business or related field
- Minimum of 5 years experience in front of house fine dining food and beverage operations
- At least 3 years relevant work experience in a similar scope and title
- Experience within luxury brand markets
- Manager food safety certification or willingness to obtain within 30 days
- Strong supervisory and leadership skills
- Proficiency in Micros POS and Open OpenTable reservation systems
- Excellent computer skills including Microsoft Word Excel and Outlook
- Good verbal and written communication skills
- Ability to respond promptly to customer needs
- Knowledge of food wine beer liquor and mixed drinks
- Ability to maintain and build professional relationships
- Ability to present information effectively to groups
Job Qualifications
- Bachelor's degree in Business or related training equivalent required
- Minimum of 5 experience in Front of House fine dining Food & Beverage operations required
- 3+ years of relevant work experience in a similar scope and title required
- Experience within luxury brand/markets required
- Manager food safety certification and TIPS training certification preferred or attained within 30 days
- Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the company
- Assistant F&B Outlet Managers
- Strategic business leader works strategically to devise plans in alignment with organizational goals
- Cultivates engagement builds loyalty to the company and not to themselves
- Proven ability to host/facilitate effective meetings motivate teams to produce results within tight timeframes while simultaneously managing several projects
- Generates alignment ensures proper time and effort is spent to build high-level performance and consistency throughout collection
- Leads with courage provides a culture of accountability
- Execution of plans utilizes our systems tools and resources to accomplish results and achieve goals
- Knowledge of Database software Internet software Inventory software Order processing systems Spreadsheet software and Word Processing software
- Must possess excellent computer skills including Microsoft Word Excel and Outlook
- Requires good communication skills both verbal and written
- Ability to respond promptly to customer needs
- Thorough knowledge of Food and Wine as well as Beer liquor and mixed drinks
- Ability to maintain and build relationships with existing and potential clients as well as industry contacts
- Proficient in Micros POS system
- Proficient in Open OpenTable reservation system
- Ability to effectively present information and respond to questions from groups of managers clients customers and the general public
Job Duties
- Oversees the day-to-day operations of the outlets' service staff ensuring that the total guest experience is second to none
- Monitor customer satisfaction through review of standardized feedback forms as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded
- Participate in and submit accurate beverage and retail inventories on a monthly basis per direction of the hotel controller and Director of Food and Beverage
- Participate in and submit accurate china glass and silverware inventory on a quarterly basis per direction of the hotel controller and Director of Food and Beverage
- Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas including all areas of the Food and Beverage operations
- Supervises daily restaurant operations maintains sanitation standards and assists service staff on the floor during peak meal periods
- Strives to continually improve guest and Grand Performers satisfaction and maximize the financial performance in areas of responsibility
- Determines the training needed to accomplish goals then implements the plan
- Ensures corrective action is taken to continuously improve service results
- Interviews schedules trains develops empowers coaches and counsels resolves problems provides open communication and recommends discipline when appropriate
- Ensures compliance with all food and beverage policies standards and procedures by training supervising follow-up and hands-on management
- Maintains service and sanitation standards in restaurant bar/lounge and room service areas
- Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
- Create and implement promotional plans to drive business to the Beverage Department host local events to create charity and local business opportunities
- Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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