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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,500.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Church's Chicken is a renowned quick-service restaurant chain that has built a reputation for delivering delicious comfort food and exceptional customer experiences for over 60 years. Known for its commitment to quality, value, and service, Church's Chicken prides itself on creating a welcoming environment where both guests and employees feel valued. The company has become synonymous with great food made with care and a friendly atmosphere that emphasizes respect and engagement among team members. As an equal employment opportunity employer, Church's Chicken ensures a diverse and inclusive workplace, offering career opportunities to individuals regardless of race, color, religion, sex, national... Show More
Job Requirements
- High school diploma or GED required
- must have 1 years of supervisory experience working in the restaurant industry
- successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- must be able to work a minimum of 50 - 55 hours per week
- must be available to work a flexible shift including weekends
- knowledge of all restaurant policies, practices and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- builds team understanding and commitment to guest service standards
- communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensures all incoming calls are handled in a prompt, courteous, and professional manner
- directs and conducts regular training with team members
- provides regular feedback to all team members and identifies areas for improvement
- works with direct reports to cross-train and assist in the development of new skills
- creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintains a clean and safe restaurant for guests and team members
- responsible for budgets and makes adjustments as needed
- ensures compliance with labor laws
- understands, enforces and adheres to all company policies and procedures
- maintains restaurant inventory and ensures accessibility and organization
- responsible for routine maintenance and repairs on all equipment
- prepares and analyzes operation reports
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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