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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,700.00 - $61,700.00
Work Schedule
Flexible
Benefits
flexible schedule
Free Shift Meals
best in class training
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
Job Description
Dunkin' is a leading global restaurant brand, well-known for its delicious coffee and baked goods. As a beloved name in the quick-service restaurant industry, Dunkin' operates thousands of locations worldwide and is dedicated to fueling the day of millions of customers daily. The company prides itself on being more than just a coffee shop; it’s a community hub where team members come together to support one another and engage with local communities. Dunkin' emphasizes the importance of creating an inclusive and supportive work environment that fosters growth, teamwork, and continuous learning. The franchise organization, Little General Network, represents a segment... Show More
Job Requirements
- At least six months of retail, restaurant, or hospitality management experience
- 18 years of age or older per applicable law
- Exceptional time management skills
- Attention to detail
- Guest service skills
- Willingness to learn and embrace change
- Ability to work in a fast-paced environment
- Ability to stand for extended periods
- Ability to lift packages if applicable
Job Qualifications
- Previous leadership experience in retail, restaurant or hospitality preferred
- College degree preferred
- Basic computer skills
- Fluent in spoken and written English or predominant market language
- Basic math and financial management
- Strong analytical skills and business acumen
- Ability to train and develop a team including providing positive and constructive feedback
- Guest focused
- Time management skills
- Ability to manage conflict
- Problem-solving skills
- Motivating others
Job Duties
- Able to perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders, bakers and support staff
- Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- Implement training programs to enhance team member skills and performance
- Lead by example with strong work ethic and professionalism
- Oversee day-to-day operations including opening and closing procedures, cash management and inventory control
- Ensure compliance with health, safety, food handling and sanitation standards
- Create and maintain a guest focused culture
- Review guest feedback and implement action plans for improvement
- Develop operational strategies to increase efficiency and productivity
- Ensure exceptional customer service
- Monitor and control food and labor costs to maximize profitability
- Engage with the local community and build relationships
- Stay updated with industry trends and competitor activities
- Communicate restaurant priorities and goals to team
- Execute new product roll-outs including training and marketing
- Complete orders to ensure products are stocked
- Conduct self-assessments for food safety and brand standards
- Ensure restaurant budget is met
- Engage with Dunkin’ and Inspire Brands Field Operations teams as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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