Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $53,900.00
Work Schedule
Flexible
Benefits
Flexible Schedule
Free Shift Meals
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
Job Description
Dunkin' is a renowned multinational coffee and baked goods chain committed to fueling the day, every day, for customers across America. As a beloved brand famous for its coffee and delicious donuts, Dunkin' has become a staple in communities, delivering joy and great tasting products to millions. Operating within a franchise system, Dunkin' leverages a network of independent franchise owners who manage their local restaurants with dedication and a focus on customer satisfaction. The brand emphasizes a culture of teamwork, continuous learning, and community involvement, making it a great place to build a rewarding career. Employees are seen as vital... Show More
Job Requirements
- Minimum six months of retail, restaurant or hospitality management experience
- At least 18 years of age or higher as per applicable law
- Exceptional time management, attention to detail and guest service skills
- Ability to manage conflict
- Willingness to learn and embrace change
- Ability to train and develop a team
- Must meet physical demands including standing, repetitive motion and lifting packages if applicable
- Ability to work in small spaces
- Fluent English or predominant language proficiency
- Basic computer literacy
Job Qualifications
- Previous leadership experience in retail, restaurant or hospitality preferred
- Ability to show leadership and manage a team
- Basic computer skills
- Fluent in spoken and written English or predominant market language
- Basic math and financial management skills
- College degree preferred
- Strong analytical skills and business acumen
- Ability to work well in a fast-paced team environment
- Strong guest service skills
- Time management and problem solving abilities
- Motivating and coaching team members
- Strong communication skills
Job Duties
- Able to perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders and support staff
- Foster a positive work environment by promoting teamwork and resolving conflicts
- Implement training programs to enhance team member skills
- Lead by example demonstrating strong work ethic and professionalism
- Oversee day-to-day operations including cash management, inventory control and brand standards adherence
- Ensure compliance with health, safety regulations, food handling and sanitation standards
- Create and maintain a guest focused culture
- Review guest feedback and implement action plans
- Develop and implement operational strategies to increase efficiency and productivity
- Ensure exceptional customer service and address recurring issues
- Monitor and control food and labor costs to maximize profitability
- Engage with local community and build relationships
- Stay updated with industry trends and customer preferences
- Communicate restaurant priorities, goals and results to team
- Execute new product roll-outs and conduct self-assessments
- Ensure restaurant budget compliance and engage with franchise management and field operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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