Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $53,900.00
Work Schedule
Flexible
Benefits
Flexible Schedule
Free Shift Meals
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
charitable involvement
Job Description
Dunkin', a renowned name in the restaurant industry, is proud to be a significant part of America’s daily routine. Known for its dedication to quality coffee, donuts, and other delicious offerings, Dunkin' has become a staple for millions who start their days fueled by their favorite beverages and treats. As a restaurant brand that thrives on community connection and team spirit, Dunkin' values the contributions of its team members who are essential to its success. Through active support for local communities and a commitment to delivering exceptional guest experiences, the company fosters a workplace environment grounded in mutual respect, growth,... Show More
Job Requirements
- At least six months of retail, restaurant, or hospitality management experience
- 18 years of age or higher per applicable law
- exceptional time management skills
- attention to detail
- excellent guest service skills
- ability to work standing for extended periods
- ability to perform repetitive motion including bending, stooping and reaching
- ability to lift packages if applicable
- willingness to wear a headset if applicable
- ability to work in small spaces
Job Qualifications
- Basic computer skills
- fluent in spoken and written English or predominant market language
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
- strong analytical skills and business acumen
- ability to work well in a fast-paced team environment
- punctuality, honesty and positive attitude
- willingness to learn and embrace change
- ability to train and develop a team including giving feedback
- guest-focused mindset
- time management skills
- ability to manage conflict
- problem-solving skills
- ability to motivate others
Job Duties
- Perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders, bakers, and support staff
- Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts
- Implement training programs to enhance team member skills and performance
- Lead by example, demonstrating professionalism and adherence to company values
- Oversee day-to-day operations including opening/closing procedures, cash management, inventory control, and following brand standards
- Ensure compliance with health, safety, food handling, and sanitation regulations
- Create and maintain a guest-focused culture
- Review guest feedback results and implement improvements
- Develop operational strategies to increase efficiency and productivity
- Monitor and control food and labor costs to maximize profitability
- Engage with the community and build relationships for partnerships or sponsorships
- Stay updated on industry trends, competitor activities, and customer preferences
- Communicate restaurant priorities, goals and results to team members
- Execute new product roll-outs including training, marketing, and sampling
- Complete vendor orders to ensure product stock
- Conduct self-assessments and action plans for food safety and brand standards
- Ensure restaurant budget is met as determined by franchisee
- Engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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