Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,700.00 - $61,700.00
Work Schedule
Flexible
Benefits
Flexible Schedule
Free Shift Meals
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
charitable involvement
Job Description
Dunkin' is a renowned global brand known for its commitment to fueling the day with delicious coffee and baked goods. As a leading company in the quick-service restaurant industry, Dunkin' emphasizes a culture that values teamwork, community support, and customer satisfaction. Operating as a proud franchise network, Dunkin' engages dedicated team members who are essential ingredients in delivering outstanding service and maintaining the brand's reputation across the nation. The franchise network includes many independent franchisees, each responsible for its own operations, hiring, and employment terms, ensuring localized management and community involvement while upholding Dunkin's high standards.
The role of... Show More
The role of... Show More
Job Requirements
- At least six months of retail, restaurant, or hospitality management experience
- 18 years of age or higher per applicable law
- Exceptional time management skills
- Attention to detail
- Excellent guest service skills
- Ability to speak and write fluent English or predominant local language
- Basic computer skills
- Basic math and financial management knowledge
- Willingness to learn and embrace change
- Ability to work on feet for extended periods
- Ability to perform repetitive motions including bending, stooping, and reaching
- Ability to lift packages if applicable
- Ability to work in a small space
Job Qualifications
- Previous leadership experience in retail, restaurant, or hospitality preferred
- College degree preferred
- Strong analytical skills and business acumen
- Works well in a fun, fast-paced team environment
- Demonstrates honesty and a positive attitude
- Ability to train and develop a team including giving positive and constructive feedback
- Guest focused
- Strong problem solving skills
- Ability to manage conflict
- Motivating others
- Time management and organizational skills
Job Duties
- Able to perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and other support staff
- Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- Implement training programs to enhance team member skills and performance
- Lead by example demonstrating a strong work ethic, professionalism, and adherence to company values
- Oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere
- Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
- Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
- Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
- Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
- Communicate restaurant priorities, goals and results to restaurant team members
- Execute new product roll-outs including training, marketing, and sampling
- Completion of DCP and other vendor orders to ensure all products are fully stocked
- Conduct self-assessments and corresponding action plans for food safety and brand standards
- Ensure restaurant budget is met as determined by Franchisee
- Engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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