Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $53,900.00
Work Schedule
Flexible
Benefits
Flexible Schedule
Free Shift Meals
best in class training
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
charitable involvement
Job Description
Dunkin' is a renowned leader in the food and beverage industry, specifically known for its delicious coffee, donuts, and other baked goods that fuel millions of customers every day. Established with a commitment to quality, community involvement, and exceptional customer service, Dunkin' has grown to become one of America's favorite quick-service restaurants. The brand has created a vibrant and inclusive culture where team members are valued as the essential ingredients of success, fostering an environment of teamwork, continuous learning, and growth. As part of the Little General Network franchise, this opportunity as a Restaurant Manager offers a chance to be... Show More
Job Requirements
- At least six months of retail, restaurant, or hospitality management experience
- Be 18 years of age or higher, per applicable law
- Exceptional time management skills
- Attention to detail
- Exceptional guest service skills
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English or the predominant language in your market
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- College degree preferred
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team including giving positive and constructive feedback
- Guest focused
- Time management
- Ability to manage conflict
- Problem solving
- Motivating others
Job Duties
- Perform all responsibilities of restaurant team members
- Recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and other support staff
- Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- Implement training programs to enhance team member skills and performance
- Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
- Oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere
- Monitor customer feedback and reviews and take necessary steps to improve service quality and address recurring issues
- Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
- Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
- Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
- Communicate restaurant priorities, goals, and results to restaurant team members
- Execute new product roll-outs including training, marketing, and sampling
- Complete DCP and other vendor orders to ensure all products are fully stocked
- Conduct self-assessments and action plans for food safety and brand standards
- Ensure restaurant budget is met as determined by the franchisee
- Engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: