Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $56,500.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
free movies
food discounts
Drink discounts
401(k)
Job Description
RoadHouse Cinemas is a distinguished entertainment and dining establishment located in Colorado Springs, known for combining the joy of cinema with exceptional restaurant services. Operating 365 days a year, this unique cinema offers an extraordinary dining experience featuring a creatively curated full bar with high-quality wines and craft beers, combined with luxurious, comfortable recliners that elevate the movie-going experience. RoadHouse Cinemas is committed to providing a welcoming and inclusive environment and prides itself on being an equal opportunity employer. This commitment extends to providing equal opportunities regardless of race, color, religion, age, gender identity, disability, veteran status, sexual orientation, citizenship,... Show More
Job Requirements
- Must be able to work any shift, weekends, holidays and special events as needed
- Must have employment eligibility in the U.S.
Job Qualifications
- Previous hospitality and guest service experience
- Possession of Title 4 and Food Handlers card
- Knowledge of modern filing and recordkeeping practices and procedures
- Proficiency with Microsoft Office Suite, G suite, word processing, email and spreadsheet applications
- Ability to communicate positively and instruct team members
- Ability to balance teamwork, guest service, and profitability
Job Duties
- Coordinate the tasks of employees on shift to ensure a smooth flow of operations
- Ensure that guests experience the highest level of service by effectively training, coaching and developing employees
- Provide regular communications between management, team leaders, and subordinates
- Complete shift notes daily
- Take ownership for hospitality and guest experience, addressing concerns and finding solutions in response to guest feedback
- Complete the opening and closing checklists daily while on shift
- Manage guest services and employee relations, communicating with General Manager and Human Resources
- Responsible for daily cash handling
- Balance drawers, issue drawers, fill out daily safe log, ticket log, and weekly ticket inventory
- Assist in recruitment and hiring of front-of-house staff adhering to established protocols
- Conduct voids and refunds audit
- Conduct weekly ticket inventory audit
- Observe and report safety compliance and maintenance needs
- Assist with injury reports for guests and employees
- Monitor and control cleanliness of building, theatres, and restrooms
- Monitor for potential theft and notify management and owners immediately
- Understand projector operations and troubleshoot when needed
- Use proper procedures and follow set policies
- Maintain situational awareness and assist as needed, including running food and drinks or helping at the bar or concession stand
- Work on projects assigned by General Manager or Assistant General Manager
- Stay present on the floor to constantly monitor business activity
- Respond to social media messages and reviews daily (up to 1 hour on weekdays)
- Coordinate comment card and mystery shopper program and report to management and ownership
- Conduct random food and beverage quality and cleanliness inspections and report findings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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