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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,100.00 - $55,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Job Description
Church's Chicken is a renowned quick-service restaurant chain with a rich history spanning over 60 years. Known for serving authentic comfort food, Church's Chicken has established itself as a place where hard-working individuals can build rewarding careers while delivering exceptional dining experiences to guests. The company's dedication to quality food and friendly service has made it a trusted name in the fast food industry, appreciated by countless customers nationwide. Church's is committed to providing a workplace environment that fosters growth, opportunity, and inclusivity, championing diversity and equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age,... Show More
Job Requirements
- High school diploma or GED
- At least 1 year supervisory experience in the restaurant industry
- Successfully complete all training and pass applicable tests
- Valid driver's license and proof of insurance
- Availability to work a flexible schedule including weekends
- Ability to work a minimum of 50 to 55 hours per week
- Knowledge of restaurant policies, procedures and human resources processes
- Strong interpersonal skills
- Basic computer proficiency
- Understanding of labor cost reporting, operating statements and business-related reporting
- Ability to develop and coach employees
- Recruitment and interviewing experience
- Ability to supervise and manage conflict
- Commitment to creating a positive work environment
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in the restaurant industry
- Valid driver's license with proof of insurance
- Ability to work 50 to 55 hours per week
- Knowledge of restaurant policies, practices, and operational procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal and professional communication skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling, and employee development
- Strong focus on customer satisfaction improvement
- Experience in recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone
- Applies the listen, apologize, satisfy and thank model to all guest complaints
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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