Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,100.00 - $55,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Church's Chicken is a well-established quick-service restaurant chain known for its commitment to delivering high-quality, value-oriented dining experiences to its guests. With over 60 years of history, Church's Chicken has grown to become a beloved brand that serves real comfort food and creates meaningful experiences for customers across various locations. The company prides itself not only on its delicious menu offerings but also on fostering a positive and engaging work environment for its employees. This strong focus on employee growth and guest satisfaction has contributed significantly to the brand's continued success and reputation in the competitive fast-food industry.
The Church... Show More
The Church... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled in a prompt, courteous, and professional manner
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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