Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Hornblower Group is a renowned global leader specializing in experiences and transportation, with a rich history spanning over 100 years. This prestigious company offers a diverse portfolio that ranges from water-based experiences like dining and sightseeing cruises to land-based activities such as walking and food tours. Hornblower Group also provides ferry and transportation services, making it a comprehensive provider in the experiential and travel industry. With a presence in over 10 countries and more than 50 U.S. cities, the group serves over 20 million guests annually. Its corporate headquarters is located in Orlando, Florida, with additional offices across major cities... Show More
Job Requirements
- High school diploma or equivalent required
- minimum of five (5) years of total restaurant experience in full-service, high volume environment
- must have supervisory experience
- associates or bachelor’s degree in related field preferred
- responsible alcohol service requirements - RAMP Certification required
- responsible for meeting health department sanitation codes & requirements - SERV Safe Certification required
Job Qualifications
- High school diploma or equivalent required
- minimum of five (5) years of total restaurant experience in full-service, high volume environment
- must have supervisory experience
- associates or bachelor’s degree in related field preferred
- responsible alcohol service requirements - RAMP Certification required
- responsible for meeting health department sanitation codes & requirements - SERV Safe Certification required
Job Duties
- Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
- rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
- gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
- conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
- maintain highest standards of safety for customers and staff
- maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
- develop and execute programs that improve the level of service and product quality
- lead by example
- maintain highest level of professionalism, integrity, and strong work habits
- develop strong teamwork within the crew
- assist in hiring, training, and development of all restaurant shipmates
- help develop and execute shipmate incentive programs
- maintain good working relationships with other departments (marine, sales, and administration)
- attend all scheduled meetings
- operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
- reconcile onboard cash and credit sales with the point-of-sale system
- review timekeeping records for each shift to ensure accuracy
- create schedule for assigned department ensuring proper staffing within budgeted guidelines
- additional job duties as assigned
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: