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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,600.00 - $54,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Church's Chicken, a well-established quick-service restaurant chain known for its real comfort food, has been serving communities for over 60 years. The company has built a strong reputation for delivering high-quality, value-oriented dining experiences that stand out in the fast-food industry. Church's Chicken prides itself on providing not only delicious meals but also a memorable customer experience through friendly, quick, and accurate service in clean and safe environments. This commitment to excellence has made Church's Chicken a trusted name where hard-working individuals can find opportunities for growth and advancement. As an equal employment opportunity employer, Church's Chicken promotes inclusive hiring... Show More
Job Requirements
- High school diploma or GED required
- Minimum of 1 year of supervisory experience in the restaurant industry
- Successful completion of all training with passing scores on applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 to 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of restaurant policies, practices, operational procedures, and human resources procedures
- Understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills to interact professionally with all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees through coaching, counseling, and building strong work habits
- Experience in continuously improving customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Skilled in conflict resolution
- Ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to team members and identify areas for improvement
- Work with direct reports to cross-train and assist in the development of new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure compliance with federal, state, and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant environment
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Enforce all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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