Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,600.00 - $54,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
career advancement
Job Description
Church's Chicken is a well-established quick service restaurant brand specializing in real comfort food that has been delighting customers for over 60 years. This company prides itself on delivering high-quality, value-oriented dining experiences by combining friendly, quick, and accurate service in a clean and safe environment. As a leader in the fast-food industry, Church's Chicken has built a reputation for excellence and community engagement, serving as a platform where hardworking individuals can advance their careers and achieve remarkable success. The company maintains a strong commitment to equal employment opportunities, supporting diversity and inclusion in its hiring practices without discrimination based... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the 'listen, apologize, satisfy and thank' model
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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