Restaurant Manager - Bourbon Steak & The Eighth Rule
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $101,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
bonus eligibility
Job Description
The Westin St. Francis San Francisco on Union Square is a prestigious and historic hotel located in the heart of San Francisco, California. As part of Marriott International's global portfolio, the Westin brand is recognized for its commitment to wellness, quality service, and guest satisfaction. This establishment is situated at 335 Powell Street, providing guests with both modern amenities and a touch of timeless elegance. The Westin St. Francis prides itself on fostering an inclusive and dynamic work environment where diversity is embraced, and associates are motivated to achieve their highest potential. The hotel continuously seeks to promote a culture... Show More
Job Requirements
- High school diploma or GED
- four years experience in food and beverage, culinary, or related professional area
- OR two-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- two years experience in food and beverage, culinary, or related professional area
- excellent communication skills
- ability to lead and motivate a team
- strong organizational skills
- knowledge of food and beverage policies and procedures
- ability to manage operating budgets
- availability to work full time
- management experience
Job Qualifications
- High school diploma or GED with four years experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience
- strong leadership skills
- excellent communication abilities
- proven track record in team management
- knowledge of F&B policies and operational standards
- ability to analyze budgets and financial reports
- customer service orientation
- problem-solving skills
- coaching and mentoring experience
- understanding of brand specific service culture
Job Duties
- Supervises daily food and beverage shift operation and monitors compliance with all policies, standards, and procedures
- assists in ordering food and beverage supplies, cleaning supplies, and uniforms
- supports and supervises an effective monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to verify guest service, operational needs, and financial objectives are met
- encourages and builds mutual trust, respect, and cooperation among team members
- develops goals and plans to prioritize, organize, and accomplish work
- monitors and maintains employee productivity
- ensures team members and supervisors understand the brand specific philosophy
- maintains the operating budget and verifies standards and legal obligations are followed
- assists supervisors in understanding team member needs and expectations, fostering exceeding them
- celebrates and fosters decisions resulting in successes and learning from failures
- communicates areas needing attention and verifies understanding
- coordinates cleaning programs in all food and beverage areas and recommends improvements
- establishes and maintains open collaborative relationships with employees
- creates and nurtures an environment emphasizing motivation, empowerment, teamwork, and passion for service
- follows property specific second effort and recovery plan
- remains readily available and approachable for all team members
- demonstrates knowledge of brand specific service culture
- provides services above and beyond for customer satisfaction and retention
- improves service by coaching and providing feedback
- acts as a role model demonstrating appropriate behaviors
- takes proactive approaches to guest concerns
- sets positive examples for guest relations
- remains readily available and approachable for all guests
- reviews guest satisfaction results and comment cards
- responds timely to customer service requests
- provides information to supervisors and coworkers via telephone, written forms, email, or in person
- provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- analyzes information and solves problems choosing the best solution
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements, and payroll progress reports
- performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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